Connor Lawrence

• Streamlined office processes by implementing efficient organizational systems and digital tools.
• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
• Managed up to 20 accounts while fielding no less than 15 calls a day for potential clients
• Enhanced team collaboration with establishment of clear communication channels and guidelines.
• Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.

• Provided positive first impressions to welcome existing, new and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
• Completed orders and organized product deliveries to meet customer timetables.

• Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
• Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
• Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
• Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
• Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
• Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.

• Reviewed upcoming events and planned for expected challenges
• Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
• Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
• Managed, developed and trained staff, established monitored goals, and conducted performance reviews
• Generated daily reports
• Kept up to date on hotel and local happenings, including events, occupancies, staff updates and VIP guests
• Performed billing, collection and reporting functions
• Established and updated work schedules to account for changing staff levels and expected workloads
• Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
• Interact with an average of 300 guest a day

Acquired over 500 hours of volunteer work over the course of 4 years to assist the band in anyway possible

• Supported volunteers by providing training, mentoring, developing and delivering resources and identifying and cultivating partnerships to support volunteers.