Connor Lawton
45 Locust St Norwich
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in customer relations and inventory management. Proven track record in enhancing customer satisfaction through effective staff training and innovative merchandising strategies. Skilled in coaching and development, fostering a motivated team environment while implementing loss prevention measures to minimize shrinkage.
Overview
4
4
years of professional experience
Work History
Store Manager
Walgreens Boots Alliance
03.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for patients and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members. Mentored current and past ESMs.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Store Manager
Walgreens
03.2023 - 03.2024
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Emerging Store Manager
Walgreens
09.2022 - 03.2023
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Shift Lead
Walgreens
07.2021 - 09.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
Education
Bachelor of Arts - History
Siena College
Albany, NY05-2022
High School Diploma -
Oxford Academy Central School
Oxford, NY09-2017
Skills
- Effective problem resolution
- Customer and patient relations
- Proficient in task management
- Coaching and development
- Product display optimization
- Future leadership coaching
- Analytical strategist
Timeline
Store Manager
Walgreens Boots Alliance
03.2024 - Current
Store Manager
Walgreens
03.2023 - 03.2024
Emerging Store Manager
Walgreens
09.2022 - 03.2023
Shift Lead
Walgreens
07.2021 - 09.2022
Bachelor of Arts - History
Siena College
High School Diploma -
Oxford Academy Central School
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