Summary
Overview
Work History
Education
Skills
Timeline
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Connor Leonard

Summary

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Overview

22
22
years of professional experience

Work History

PM Supervisor

Equipment Depot
10.2022 - 03.2024
  • Boosted customer satisfaction by consistently delivering high-quality Preventative Maintenance for their machines efficiently and on schedule while keeping their operations stable by minimizing downtime through proper maintenance, avoiding down machines.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Created successful work schedules for each PM Tech to maintain deadlines and fully staff shifts.
  • Enforced rules and regulations outlined in company manual to set forth expectations to our PM Techs.
  • Coordinated with other department heads to align overall business strategy with individual project goals.
  • Utilized data-driven approaches to monitor performance metrics of all PM Techs and analyzed for areas of improvement as well as area of strength and how to leverage those more.

Field Service Technician

Malin - A Raymond Company
08.2021 - 07.2022
  • Reduced downtime by troubleshooting and repairing mechanical, electrical, and control system issues in a timely manner.
  • Developed strong relationships with clients through clear communication, professionalism, and commitment to resolving issues promptly.
  • Supported new installations, upgrades, and retrofits of equipment at customer sites as needed.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Responded quickly to emergency maintenance requests for timely on-call support.

Store Director

Brake Check
01.2019 - 06.2021
  • Increased store sales by implementing strategic marketing campaigns and promotional events.
  • Enhanced customer satisfaction by ensuring exceptional service, product availability, and efficient operations.
  • Streamlined inventory management processes for improved accuracy and timely replenishment of stock.
  • Developed and managed annual budgets to optimize store profitability while maintaining high-quality standards.
  • Led a team of employees in daily tasks, providing ongoing training and mentoring for their professional growth.
  • Reported to corporate director regarding store and staff issues, financial goals and sales.
  • Analyzed operating and financial statements for profitability ratios.

Millwright Technician/Hydraulic Mechanic

Turner Industries
03.2016 - 07.2018
  • Improved equipment efficiency by performing regular maintenance on machinery and mechanical systems.
  • Reduced downtime by troubleshooting and resolving technical issues in a timely manner.
  • Enhanced workplace safety by conducting thorough inspections of equipment and identifying potential hazards.
  • Optimized production processes with the installation of new machinery and equipment upgrades.
  • Participated in project planning, including estimating required resources, developing schedules, and ensuring timely completion of tasks.
  • Replaced defective parts of machines and adjusted clearances and alignment of moving parts.

Industrial Equipment Technician

Performance Contractors
05.2014 - 10.2015
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Store Manager

Rad Cycles
02.2002 - 04.2014
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

High School Diploma -

Brusly High School
Brusly, LA

No Degree - Business Administration And Management

Baton Rouge Community College
Baton Rouge, LA

NCCER Level 1&2 Millwright School -

Baton Rouge Community College
Baton Rouge, LA

Skills

  • Project Scheduling
  • Deadline Management
  • Employee Motivation
  • Complex Problem-Solving
  • KPI Tracking
  • Customer Relations

Timeline

PM Supervisor

Equipment Depot
10.2022 - 03.2024

Field Service Technician

Malin - A Raymond Company
08.2021 - 07.2022

Store Director

Brake Check
01.2019 - 06.2021

Millwright Technician/Hydraulic Mechanic

Turner Industries
03.2016 - 07.2018

Industrial Equipment Technician

Performance Contractors
05.2014 - 10.2015

Store Manager

Rad Cycles
02.2002 - 04.2014

High School Diploma -

Brusly High School

No Degree - Business Administration And Management

Baton Rouge Community College

NCCER Level 1&2 Millwright School -

Baton Rouge Community College

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Connor Leonard