Connor Loveless
Athens,GA
Summary
Accomplished Manager with a proven track record at Salon DM3, enhancing customer satisfaction and employee productivity through effective leadership and complex problem-solving. Skilled in CRM and staff development, consistently met or exceeded customer retention targets. Demonstrates exceptional time management and communication, driving significant business improvements and profitability.
Overview
7
7
years of professional experience
Work History
Manager
Salon DM3
08.2023 - Current
- Managed and motivated over 20 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Assistant Manager
Salon DM3
10.2022 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Client Coordinator
Salon DM3
01.2018 - 10.2022
- Maintained detailed documentation of all client interactions, allowing for seamless handoffs between team members when necessary.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Established long-term relationships with clients by consistently delivering exceptional service.
- Adapted quickly to changing industry trends & internal processes—ensuring a seamless client experience.
Education
Bachelor of Science - Psychology
University of North Georgia
Dahlonega, GA12.2022
High School Diploma -
Westminster Christian Academy
Watkinsville, GA05.2017
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Staff Training and Development
Timeline
Manager
Salon DM3
08.2023 - Current
Assistant Manager
Salon DM3
10.2022 - 08.2023
Client Coordinator
Salon DM3
01.2018 - 10.2022
Bachelor of Science - Psychology
University of North Georgia
High School Diploma -
Westminster Christian Academy
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