Summary
Overview
Work History
Education
Skills
Timeline
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Connor Luthy

Operations Manager
Newcastle,Washington

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

19
19
years of professional experience
4
4
years of post-secondary education

Work History

Washington State Market Operations Manager

Carvana
Seattle, WA
05.2021 - Current
  • Established Carvana in Pacific Northwest, growing from 3 to 50+ employees in varying roles in 1.5 years.
  • Managed 8 leaders in growing their individual teams and business.
  • Completed over 250 customer vehicle deliveries weekly.
  • Oversaw key performance indicators and effectively held teams accountable to business goals associated with these metrics
  • Leveraged profit opportunities by recruiting top talent and managing brand image to exceed plan performance.
  • Directed strategic partnerships on all regional initiatives and broader operations, setting markets up for success while managing all additional projects.
  • Coordinated cross-functional relationships with leaders in internal and external departments to achieve desired results.
  • Conveyed critical feedback to key decision-makers.
  • Established culture of urgency in execution, open communication, and desire to drive change while seamlessly keeping teams aligned.
  • Fostered growth in leaders in varying job functions to support career development and enhance individual capability.

Area Manager

Starbucks Reserve
Seattle, WA
08.2018 - 05.2021
  • Increased gross profit by over 30% year over year across complex locations.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Refined evolving brand, creating resources, tools and procedures to enhance brand recognition.
  • Executed creative solutions to curate new, innovative business models within established company.
  • Enhanced strategies to construct pathways to profitability.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.

Store Manager

Starbucks
Seattle, WA
11.2013 - 08.2018
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Utilized lead roles and resources to create well-educated, thriving team environments with dedicated customer focus.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed and submitted monthly and yearly reports to support executive decision making.

Repairman

United States Army
01.2010 - 01.2018
  • Lead electronics maintenance section with unwavering professionalism, creating plans of action and working to train soldiers while reducing costs and maintaining personnel and equipment.
  • Handled administrative requirements, maintained records and submitted operational reports.
  • Implemented preventive maintenance measures to decrease emergent issues.
  • Maintained inventory of repair supplies and ordered parts.
  • Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
  • Oversaw teams planning, implementing and realigning field and base operational strategies.
  • Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.

Field Service Engineer

Tokyo Electron
Beaverton, OR
04.2011 - 06.2013
  • Established 4 long-term, multi-million dollar contracts with clients by building trust and creating effective processes.
  • Worked directly with clients to sell product, provide information, teach and repair equipment.
  • Integrated deployment observations to create new, functional shops and continued to develop company tool set; writing procedures, safety guidelines and training for new employees.
  • Developed new and meaningful contracts with customers and prepared team to perform exemplary customer service
  • Tested equipment performance and demonstrated operation and servicing of equipment to customer.
  • Managed maintenance data records and tracked operating information for onsite reference.
  • Upgraded and modified products and handled special assignments such as applying full toolset hardware upgrades and leading teams on client contracts.

Education

Some College (No Degree) - Associate of Science

South Puget Sound Community College
Olympia, WA
05.2001 -

High School Diploma -

Olympia High School
Olympia, WA
01.2005 - 01.2009

Skills

Business Development

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Timeline

Washington State Market Operations Manager

Carvana
05.2021 - Current

Area Manager

Starbucks Reserve
08.2018 - 05.2021

Store Manager

Starbucks
11.2013 - 08.2018

Field Service Engineer

Tokyo Electron
04.2011 - 06.2013

Repairman

United States Army
01.2010 - 01.2018

High School Diploma -

Olympia High School
01.2005 - 01.2009

Some College (No Degree) - Associate of Science

South Puget Sound Community College
05.2001 -

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Connor LuthyOperations Manager