Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Connor MacDonald

Sister Bay

Summary

Dynamic and highly motivated culinary professional with a proven track record at Northern Grill & Pub, excelling in food preparation and customer service. Recognized for maintaining high cleanliness standards and achieving near-perfect customer satisfaction scores. Skilled in time management and kitchen organization, fostering teamwork and collaboration to enhance operational efficiency.

Experienced with preparing and cooking variety of dishes in fast-paced kitchen environment. Utilizes effective time management and multitasking skills to ensure efficient meal preparation. Knowledge of maintaining food safety standards and creating collaborative team atmosphere.

Meticulous individual skilled in different cooking techniques with good understanding of food safety standards. Flexible with stamina to work in fast-paced environment.

Overview

8
8
years of professional experience

Work History

Line Cook - Pizza Chef

Northern Grill & Pub
05.2022 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
  • Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
  • Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
  • Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared ingredients ahead of time to promote efficiency in dish garnishing.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Developed strong teamwork skills by collaborating with other line cooks to maintain a smooth workflow during busy shifts.
  • Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
  • Handled portion control activities according to specified instructions provided by chef.
  • Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
  • Implemented effective time-management strategies while prioritizing multiple tasks simultaneously without sacrificing quality or consistency of food items prepared.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Ensured timely delivery of meals by managing line cook schedules and delegating tasks effectively during peak service hours.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Assisted executive chef in menu planning by researching current culinary trends and suggesting unique flavor combinations.
  • Mentored new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
  • Participated in weekly meetings with kitchen staff to discuss operational improvements, menu changes, and employee performance evaluations.
  • Contributed to the development of daily specials based on available ingredients, resulting in increased revenue from sales.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning, and sanitation protocols.
  • Streamlined communication between front-of-house staff and kitchen team members to minimize errors during order processing.
  • Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
  • Optimized inventory management by conducting regular audits of stock levels and submitting accurate orders for necessary supplies.
  • Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
  • Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
  • Collaborated with servers to collect information about specific customer desires and dietary needs.
  • Increased customer satisfaction rates by promptly addressing concerns and providing solutions to any issues that arose during service.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Plated and presented all dishes to match established restaurant standards.
  • Trained and assisted new kitchen staff members.
  • Communicated with management on food inventory stock to request order placement.
  • Monitored food temperatures to meet quality and safety standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Operated grills, fryers and ovens to cook food items.
  • Cleaned and sanitized work areas, utensils and equipment.
  • Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
  • Maintained spotless and tidy dining area by throwing away food wrappers on tables, emptying trash receptacles, and cleaning floors during slow periods.
  • Followed company recipes and production standards to satisfy customers.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Packaged, arranged and labeled ingredient stock, storing at established temperatures.
  • Used kitchen equipment safely and reduced risk of injuries and burns.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Suggested actionable improvements to streamline training procedures.

Barista

Shakespeare & Company
01.2021 - 07.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Collaborated with local bakeries to offer selection of fresh pastries, complementing coffee menu and boosting overall sales.
  • Elevated coffee quality and consistency using precise measurements and techniques for every order.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
  • Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
  • Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
  • Created seasonal beverage menu, driving increased interest and sales during holiday periods.
  • Developed new employee onboarding program, accelerating training process and improving new hire performance.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Enhanced social media presence with engaging content on coffee culture, attracting new customers to caf��.
  • Streamlined ordering process, reducing wait times and increasing customer satisfaction.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
  • Conducted regular quality control checks to uphold highest standards of food and beverage service.
  • Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
  • Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Promoted additional items with beverages, increasing store sales.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Bartender & Record Store Clerk

Jacaranda Records
07.2017 - 09.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
  • Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
  • Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
  • Enhanced customer experience with engaging conversations and personalized drink recommendations.
  • Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Boosted beverage sales, designing and promoting range of signature cocktails.
  • Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
  • Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
  • Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
  • Improved team morale and efficiency, leading by example and offering support during peak hours.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Contributed to event success, planning beverage menus and efficiently serving large groups.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Prepared garnishes by evenly slicing and pitting fruits.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.
  • Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
  • Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
  • Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
  • Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
  • Operated POS systems to accurately process customer purchases.
  • Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
  • Increased repeat business through exceptional customer service that fostered loyalty among patrons.
  • Assisted in receiving and verifying incoming shipments of merchandise, ensuring accuracy and quality.
  • Handled customer complaints with professionalism, resolving issues to maintain positive store reputation.
  • Fostered welcoming store atmosphere, greeting customers warmly upon entry.
  • Improved store's visual appeal by meticulously organizing products and ensuring shelves were always fully stocked.
  • Optimized product placement, using insights from sales trends to highlight high-demand items.
  • Ensured store cleanliness and safety, performing regular clean-up and maintenance tasks.
  • Enhanced team communication, organizing brief daily meetings to discuss goals and share updates.
  • Facilitated smooth workflow, coordinating with other clerks to manage peak times efficiently.
  • Provided guidance and support to new hires, promoting teamwork and productivity.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Developed strong rapport with customers and created positive impression of business.

Education

Bachelor of Arts - Songwriting & Music Production

Liverpool Institute For Performing Arts
Liverpool UK
06-2019

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Professional attitude
  • Customer service
  • Reliable and trustworthy
  • Active listener
  • Food preparation
  • Problem-solving
  • Food safety knowledge
  • Food safety
  • Cleanliness standards
  • Kitchen sanitization
  • Knife skills
  • Kitchen station setup
  • Kitchen sanitation
  • Following cooking methods
  • Deep fryer operation
  • Kitchen organization
  • Quality control
  • Kitchen operations
  • Grilling techniques
  • Workload management
  • Ingredient preparation
  • Food safety standards
  • Server communication
  • Frying techniques
  • Food presentation
  • Food allergen safety
  • Inventory management
  • Food plating
  • Food storage
  • Portion control
  • Food storage procedures
  • Equipment maintenance
  • Stock rotation
  • Crew training
  • Menu item memorization
  • Portioning
  • Back of house operations
  • Kitchen equipment management
  • Ingredients measuring
  • Allergen awareness
  • Food rotation
  • Portion management
  • Recipe adherence
  • Ingredient inspection
  • Recipe adaptation
  • Ingredient stocking
  • Sauce making
  • Entree preparation
  • Appetizer preparation
  • Head chef collaboration
  • Sauce preparation
  • Team collaboration
  • Order accuracy
  • Recipe preparation
  • Effective prioritization
  • Punctual and honest
  • Foodservice sanitation
  • Soup preparation
  • Prep work
  • Workstation cleanliness
  • Contamination control
  • Salad preparation
  • Cutting and slicing techniques
  • Collaboration and teamwork
  • Food preparing, plating, and presentation
  • Safe food handling
  • Food handling
  • Sanitization
  • Frying
  • Cleaning procedures
  • Prioritization and organization
  • Leadership and decision making

Languages

French
Professional Working
English
Full Professional

Timeline

Line Cook - Pizza Chef

Northern Grill & Pub
05.2022 - Current

Barista

Shakespeare & Company
01.2021 - 07.2021

Bartender & Record Store Clerk

Jacaranda Records
07.2017 - 09.2018

Bachelor of Arts - Songwriting & Music Production

Liverpool Institute For Performing Arts

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Connor MacDonald