Connor Magidson
Virginia Beach,VA
Summary
Proven expert in customer service through over 9 years of hospitality & sales experience in the medium-high end restaurant industry space, as well as a strong affinity for technology and logistics due to my position as a Catering Specialist, Hospitality Lead & Manager, and Head Trainer. Skilled at operating in high stress, fast paced environments and distilling complex information into understandable and communicable data for the benefit of the consumer and team members. Natural relationship builder known for maintaining relationships with hundreds of clients, training hundreds of staff during my tenure, and managing employees' concerns and growth potential to retain talent. Strong experience in targeting ways to grow sales volume and efficiency of operation. Recognized as P.F. Chang's - Hospitality Warrior of the Month - Feb '18 due to tremendous sales growth for catering.
Overview
9
9
years of professional experience
Work History
Hospitality Lead (Assistant Manager)
P.F. Chang's China Bistro, Inc.
01.2022 - Current
- Rapidly onboarded for my role and trained during a period of immense stress for the restaurant in order for us to stay open (COVID spike in January) assisting my Operating Partner
- Performed all closing and opening duties, such as: schedule modifications; shift approvals; adjusting staffing on the fly to meet labor targets; cash deposits and change orders; and auditing all transactions.
- Drove KPIs as my primary AORs, such as Per Check Average, Beverages Per Check and Traffic, gaining company wide recognition several times for my performance.
- Placed and picked up liquor orders averaging $2000 a week.
- Closely monitored food quality and staff interactions with guests, proactively addressing issues to ensure customers receive a positive dining experience
- Generated reports for my management team
- Assisted my managers in hiring, supervising, and all operating procedures
- Managed all team members on shift, including cooks, food runners, servers, delivery drivers, and hosts for high-volume restaurant with 300-seat capacity.
Catering Specialist (Supervisor)
P.F. Chang's China Bistro, Inc.
11.2017 - Current
- Grown catering sales volume from ~$2000/month to nearly $20000/month between November of 2017 and March of 2018 by working with corporate to establish new operational norms and interfacing with local pharmaceutical representatives and doctors' offices to create a strong local client base. Also worked directly with EzCater for a large chunk of our catering.
- Personally coordinated, delivered and setup over 1000 catering orders, interfacing directly with clients.
- Trained 30+ drivers on organization, delivery of, and presentation of high volume catering orders
- Performed vehicle inspections and ran all required paperwork to certify them safely and responsibly
- Organized up to 5 drivers a day through logistical analysis to insure the greatest delivery quality, time efficiency, and labor cost reduction possible given any subset of orders
- Coordinated and trained with corporate to operate our growing online ordering platforms to manage our systems effectively and knowledgeably
- Regularly organize, order, distribute and manage roughly $2000 a week in inventory orders pertaining to catering and the running of the restaurant (plateware, silverware, catering supplies, cleaning supplies) through our Ed Don distributer
- Helped to source and pickup ingredients and supplies during the pandemic when our usual vendors were unable to meet our requirements.
Head Training Coordinator/Server
P.F. Chang's China Bistro, Inc.
05.2015 - 08.2022
- Trained over 250 serving staff at 2 different locations (P.F Chang's at Dulles Town Center, and P.F Chang's at Virginia Beach Town Center), over 30 hosts, and over 30 delivery and catering drivers
- Met and exceeded corporate standards to allow our location to become a Regional Training Store in 2019 as one of the top locations in the country
- Assessed new hires for job competency and made recommendations to management if further training was required
- Assessed food quality to ensure all training food was made correctly by-the-book to guarantee all trainees were trained extensively and accurately
- Worked with management and corporate to adjust the training process and curriculum to better meet our high standards
- Personally served well over a thousand tables with excellent customer reviews.
Education
Computer Science (Unfinished) -
Rutgers, The State University of New Jersey
New Brunswick, New JerseySkills
- Microsoft Office Suite, with large focus on Excel and related features
- Customer service
- Technology literate (strong computer science and computer engineering background/soft skills)
- Employee and training management
- Targeting KPIs through nuanced and inventive strategies to create new solution sets
- Logistical expertise (particularly pertaining to deliveries) through lived work experience
- Maintaining a cohesive workplace in a high stress environment
Accomplishments
Received Hospitality Warrior of the Month (company wide accolade) for driving catering sales to unprecedented heights at the Virginia Beach location shortly after my promotion to catering supervisor through targeting local businesses and cultivating relationships with high volume catering clients in the region, such as pharmaceutical reps.
Implemented a suite of best practices and training regiment for our newly expanded catering program circa 2018, as well as our delivery and catering refresh in 2021, training drivers and coordinating with management to streamline efficiency of operation.
Took the lead on rollout of new company practices at store level to help drive traffic in a post COVID world, developing strategies and best practices for distributing new promos at the local level.
National Beverage Contest winner (4 weeks in a row) for April-May of 2024. After being given the contest as a temporary AOR while performing management duties, I almost singlehandedly brought us from underperforming to the top performer for targeted beverage sales in the company with record numbers, gaining direct recognition from our regional VP four weeks in a row.
Awards
P.F. Chang's Hospitality Warrior of the Month - Feb 2018
Timeline
Hospitality Lead (Assistant Manager)
P.F. Chang's China Bistro, Inc.
01.2022 - Current
Catering Specialist (Supervisor)
P.F. Chang's China Bistro, Inc.
11.2017 - Current
Head Training Coordinator/Server
P.F. Chang's China Bistro, Inc.
05.2015 - 08.2022
Computer Science (Unfinished) -
Rutgers, The State University of New Jersey
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