Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Connor Maguran

San Antonio,TX

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

5
5
years of professional experience

Work History

Repacker

Vision linc LLC
Livonia, MI
04.2024 - 09.2024
  • Organized products in an orderly manner to facilitate efficient repacking operations.
  • Loaded and unloaded materials onto pallets, skids or conveyors for transport.
  • Operated various types of hand tools such as knives, scissors, box cutters and tape guns.
  • Monitored the progress of repacking tasks against established schedules and deadlines.
  • Ensured that all items are properly labeled according to company regulations.
  • Utilized automated equipment such as shrink wrap machines and labeling systems.
  • Maintained a safe working environment by adhering to safety procedures and guidelines.
  • Repaired damaged containers or packaging material when necessary.
  • Conducted regular inventory checks on supplies and materials used in repacking operations.
  • Assembled boxes, cartons or crates for repacked items using appropriate packaging materials.
  • Identified defective merchandise or incorrect shipments and reported them accordingly.
  • Assisted in maintaining accurate records of incoming and outgoing stock items for tracking purposes.
  • Provided assistance to other personnel within the warehouse department whenever needed.
  • Adhered strictly to industry regulations related to product handling and storage requirements.
  • Kept work areas clean at all times by disposing waste materials appropriately.
  • Managed multiple projects simultaneously while meeting tight deadlines with minimal supervision.
  • Accomplished production goals by working with speed and accuracy.
  • Applied lids or close-ups in finalization of product.
  • Staged loaded pallets with hand truck for fork truck pick-up.

Cashier

Busch's Fresh Food Market
Livonia, MI
11.2022 - 04.2024
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Identified discrepancies between actual count and register balance; made corrections accordingly.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
  • Followed company security procedures for handling large sums of money.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Collected payments and provided accurate change.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Helped with purchases and signed customers up for rewards program.
  • Discounted purchases by scanning and redeeming coupons.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Built and maintained productive relationships with employees.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Checked personal identifications during alcohol and tobacco sales.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Meat Department Associate

Joes Produce
Livonia, MI
05.2022 - 08.2022
  • Maintained a clean and safe work environment by adhering to departmental guidelines.
  • Stocked shelves with fresh meats, ensuring proper storage of products.
  • Completed daily inventory tasks such as checking temperatures, weighing, and labeling items.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.

Front End Associate

Costco
Livonia , MI
10.2021 - 01.2022
  • Assisted in organizing merchandise displays on the sales floor.
  • Maintained a clean, organized and inviting store environment.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Consistently met all performance goals set by management.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Bagged, boxed, or wrapped merchandise carefully and efficiently.
  • Engaged with customers to ensure a positive shopping experience.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Organized store by returning merchandise to proper areas and restocked displays.

Line Worker and Server

Chipotle
Livonia, MI
07.2019 - 02.2021
  • Displayed an attitude of professionalism when interacting with customers or fellow employees.
  • Responsible for accurate portioning of food items into containers for delivery or pick-up orders.
  • Adhered to company policies regarding sanitation practices and personal hygiene standards.
  • Greeted customers, took orders and served food.
  • Maintained a clean work station and ensured the safety of all employees.
  • Ensured compliance with health codes and regulations regarding food handling, storage, preparation and service.
  • Organized supplies for efficient stocking on the line.
  • Followed recipes precisely to maintain quality standards of food products being prepared on the line.
  • Provided friendly customer service by engaging in conversations with guests while taking their orders.
  • Regularly checked temperatures of hot and cold food items to ensure they were maintained at safe levels throughout service hours.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.

Education

High School Diploma -

Adlai E. Stevenson High School
Livonia, MI
06-2021

Skills

  • Deadline Adherence
  • Assembly line experience
  • POS Systems
  • Payment Collection
  • Cash Handling
  • Customer Service
  • Customer Assistance
  • Customer service excellence
  • ID Verification
  • Liquor Law Compliance
  • Guest inquiries
  • Food presentation
  • Food Storage
  • Safe Food Handling
  • Working Quickly
  • Knife use
  • Covid-19 Safety Protocols
  • Team Oriented

Cash Register Operation

Affiliations

  • Sports
  • Socializing
  • Team Work
  • Problem Solving

Timeline

Repacker

Vision linc LLC
04.2024 - 09.2024

Cashier

Busch's Fresh Food Market
11.2022 - 04.2024

Meat Department Associate

Joes Produce
05.2022 - 08.2022

Front End Associate

Costco
10.2021 - 01.2022

Line Worker and Server

Chipotle
07.2019 - 02.2021

High School Diploma -

Adlai E. Stevenson High School

Similar Profiles

CREATE PROFILE
Connor Maguran