Connor Marie Guin
Clayton,NC
Summary
Proficient Office Coordinator is successful at efficiently and accurately managing records and databases. Articulate communicator with natural leadership skills and team-building expertise demonstrated through 5 years of experience in office environments. History of improving processes and increasing team efficiency.
Overview
10
10
years of professional experience
Work History
Office Coordinator
One80 Counseling
09.2023 - Current
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw accurate and efficient database management and digital file storage to support operational and recordkeeping requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Provided clerical support, addressing routine, and special requirements.
- Routed correspondence to facilitate timely communication between team members, customers and vendors.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Created and implemented secure filing systems for sensitive employee and client documents.
- Created, maintained and updated filing systems for paper and electronic documents.
Patient Care Coordinator
Kildaire Family and Cosmetic Dentistry
11.2020 - 12.2022
- Greets responds quickly and effectively to the needs of patients and guests
- Collects all necessary fees and deductibles at check-in
- Provides follow-up confirmation of appointments for patients who failed to do so electronically
- Maintains the flow and paperless environment within the dental office
- Answers phone calls and respond to emails
- Resolve patient issues in accordance with company policies
- Manage patient scheduling and direct patient flow
- Comply with the budget for supplies order
- Knowledgeable about current marketing and promotion initiatives
- Ensure records are stored securely and in compliance with privacy regulations
- Maintain professional appearance and functionality of the office
- Create and contribute to a supportive team environment.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
Patient Care Coordinator
Cary Family Dental
09.2018 - 11.2020
- Greeting and welcoming patients to the practice
- Scheduling, rescheduling, or canceling appointments as needed
- Assisting patients to fill out information forms
- Preparing patients’ charts and daily schedules for the dental staff
- Updating patient records and documenting recent treatments and procedures
- Scheduling follow-up appointments and providing telephonic reminders
- Communicating with medical insurance providers to determine if patients are required to make co-payments
- Verifying methods of payment and collecting payments as needed
- Performing general office duties, such as answering telephones, photocopying, filing, and faxing.
Fine Dining Server
Angus Barn
07.2013 - 01.2018
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Suggested wine pairings to go with specific menu items.
- Ran food from chefs to guest tables with dishes that required special serving techniques.
- Managed sections for smooth flow of guests and orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Bachelor of Science - Behavioral Health And Social Sciences
North Carolina Central University
Durham, NC01.2025
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2012
Skills
- Office Administration
- Bookkeeping
- Meeting Organization
- Mail Handling
- Administrative Support
- Scheduling
- Office Management
- Customer Service
- Maintenance Scheduling
- Schedule Coordination
- Records Management
- Staff Management
- Effective communication
- Problem solving
- Calendar management
- Event coordination
- Attention to detail
- Team collaboration
- Time management
- Multitasking abilities
- Document management
- Data entry accuracy
- Organizational skills
- File organization
- Data Entry
- Team Bonding
- Clear Oral/Written Communication
- Information Protection
- Database Administration
- Credit and Collections
Timeline
Office Coordinator
One80 Counseling
09.2023 - Current
Patient Care Coordinator
Kildaire Family and Cosmetic Dentistry
11.2020 - 12.2022
Patient Care Coordinator
Cary Family Dental
09.2018 - 11.2020
Fine Dining Server
Angus Barn
07.2013 - 01.2018
Bachelor of Science - Behavioral Health And Social Sciences
North Carolina Central University
High School Diploma -
Wake Forest High School
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