Connor Marshall
Round Rock,TX
Summary
Creative Operations Specialist skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.
Overview
7
7
years of professional experience
Work History
Senior Technician, Technical Support
Dell Technologies
06.2022 - Current
- Served as a key point of contact between internal teams and customers for technical inquiries or issue resolution needs.
- Completed job reports and logs immediately following service calls.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Applied critical thinking and research to address complex issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Operations Advisor
Louis Vuitton - LVMH
07.2019 - 11.2021
- Enhanced customer satisfaction with timely responses to inquiries and resolution of issues.
- Keeping all inventory records up-to-date with latest data to prevent errors in processing or delivery.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Conducted thorough analyses of operations to identify areas for improvement and recommend solutions.
- Implemented changes based on feedback from internal audits or reviews, creating a more efficient operation overall.
Inventory Manager
Dirty Laundry USA
07.2017 - 04.2019
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Improved order fulfillment rates by closely monitoring stock availability and promptly addressing shortages.
Education
Information Technology
Google IT Professional Certificate
Google LLCNo Degree -
Austin Community College
Austin, TX11.2024
Skills
- Data management
- Organization and Time management
- Teamwork
- Technical troubleshooting
- Multitasking and Prioritization
- Customer Service
Timeline
Senior Technician, Technical Support
Dell Technologies
06.2022 - Current
Operations Advisor
Louis Vuitton - LVMH
07.2019 - 11.2021
Inventory Manager
Dirty Laundry USA
07.2017 - 04.2019
Information Technology
Google IT Professional Certificate
No Degree -
Austin Community College
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