Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Connor McAlpine

Overland Park,KS

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Looking for a long term career with growth opportunities

Overview

6
6
years of professional experience

Work History

Manager

J Alexanders Restaurants
Overland Park, KS
10.2022 - Current
  • Managed daily restaurant operations to ensure smooth service delivery.
  • Trained and mentored staff to enhance service quality and efficiency.
  • Coordinated schedules and staffing to meet peak service demands.
  • Conducted performance evaluations to support employee development initiatives.
  • Developed training materials for new hires on restaurant procedures.
  • Monitored staff performance and addressed issues.
  • Provided leadership during times of organizational change or crisis situations.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.

Claims Specialist

TruStage
Waverly, Iowa
01.2021 - 03.2022
  • Processed claims efficiently and accurately for various insurance policies.
  • Analyzed client documentation to verify claim eligibility and completeness.
  • Communicated effectively with clients regarding claim status and requirements.
  • Collaborated with internal teams to resolve complex claims inquiries.
  • Reviewed policy terms to ensure compliance with underwriting guidelines.
  • Conducted thorough investigations on disputed claims for resolution.
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
  • Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.

Team Member

Kwik Star
Waverly , Iowa
01.2019 - 12.2020
  • Collaborated with team to maintain clean and organized work environment.
  • Assisted customers with inquiries and provided product recommendations.
  • Operated cash register and processed customer transactions efficiently.
  • Stocked shelves and ensured product displays were visually appealing.
  • Monitored inventory levels and reported shortages to management.
  • Trained new team members on store policies and procedures.
  • Promoted store promotions and loyalty programs to enhance customer engagement.
  • Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
  • Built and maintained working relationships with peers and upper management.

Education

High School Diploma -

Waverly-Shell Rock
Waverly
05-2017

Some College (No Degree) - Education

Hawkeye Community College
Waterloo, IA

Skills

  • Customer service
  • Regulatory compliance
  • Schedule coordination
  • Performance evaluation
  • Conflict resolution
  • Crisis management
  • Effective communication
  • Financial records oversight
  • Strategic planning
  • Customer relationship management (CRM)

References

References available upon request.

Timeline

Manager

J Alexanders Restaurants
10.2022 - Current

Claims Specialist

TruStage
01.2021 - 03.2022

Team Member

Kwik Star
01.2019 - 12.2020

High School Diploma -

Waverly-Shell Rock

Some College (No Degree) - Education

Hawkeye Community College

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