Connor McAuliffe
Portland,OR
Summary
Articulate, Motivated, and Hard-Working Administrative Assistant committed to providing outstanding customer service, project management, and editing skills. Focused on team support and customer relationship building. Committed and friendly individual poised to consistently exceed performance standards and expectations.
Overview
5
5
years of professional experience
Work History
Administrative Assistant/Sales Outreach Clerk
Journeyworks Publishing
Santa Cruz, CA
05.2022 - Current
- Conducted research and identified new clientele for sales initiatives.
- Developed and implemented comprehensive outreach strategies to engage target audiences.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Wrote the company's first educational health pamphlet about gender-affirming care
- Demonstrated determination and consistency in providing clerical and administrative services whenever possible across varying aspects of the office; office organization, filing, and charting
Team Member/ Editorial Assistance
Matchbox Magazine
UC Santa Cruz, CA
01.2022 - 02.2022
- Through the artistic and poetic renderings of my fellow classmate's experiences, I further expanded and established a greater sense of awareness, respect, and understanding of experiences that differ from my own
- Developed an editorial calendar outlining topics, deadlines, authorship and publication dates.
- Edited existing copy to improve readability and accuracy.
- Proofread documents to ensure proper grammar, punctuation and spelling.
- Reviewed student feedback to identify areas of improvement in the student's communication style.
- Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Customer Service Representative
Santa Cruz Beach Boardwalk
Santa Cruz, CA
04.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Ikedas Country Market
Auburn, CA
05.2019 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Literature Major -
The University of California, Santa Cruz
10.2023
English Associate Degree -
Sierra College
05.2021
Skills
- Organized and detail-oriented
- Excellent project management skills
- Strong written and verbal skills
- Document Proofreading
- Strong Team Player
- Extensive Customer Service Experience
- Impeccable Grasp of Grammar
- Proficiency Microsoft Word, Excel, & Outlook
- Compassionate Writing Style
Timeline
Administrative Assistant/Sales Outreach Clerk
Journeyworks Publishing
05.2022 - Current
Customer Service Representative
Santa Cruz Beach Boardwalk
04.2022 - 12.2022
Team Member/ Editorial Assistance
Matchbox Magazine
01.2022 - 02.2022
Customer Service Representative
Ikedas Country Market
05.2019 - 05.2021
Literature Major -
The University of California, Santa Cruz
English Associate Degree -
Sierra College
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