Connor McIntosh
Troutdale
Summary
Quality‑focused with 4.5 years of experience in donor center environments, including leadership roles in both operations and quality management. Adept at implementing SOPs, reducing errors, and coaching teams to meet performance and compliance targets. Brings a balanced leadership style that blends quality rigor with operational efficiency to support safe, smooth, and high‑performing daily operations.
Overview
5
5
years of professional experience
Work History
Quality Systems Manager
Talecris Plasma Resources
Portland, OR
05.2025 - Current
- Implemented and maintained quality management systems, ensuring consistent compliance with regulatory standards.
- Conducted internal audits to identify areas for process improvement and ensure adherence to SOPs.
- Facilitated training sessions for staff on quality assurance protocols and best practices.
- Collaboration between departments to with align quality objectives with organizational goals and metrics.
Quality Systems Associate
Talecris Plasma Resources
Portland, OR
03.2024 - 05.2025
- Monitored and enforced compliance with safety regulations during plasma collection procedures, ensuring alignment with established standard operating procedures.
Lead Donor Center Technician
Talecris Plasma Resources
Portland, OR
10.2022 - 03.2024
- Led team by setting clear expectations, coaching employees, and fostering a collaborative environment that improved productivity and accountability.
- Delivered high‑quality customer support by resolving issues efficiently, improving satisfaction, and maintaining a positive service experience.
Donor Center Technician
Talecris Plasma Resources
Portland, OR
11.2021 - 10.2022
Education
Associates - General Studies
Portland Community College
Portland, OR12-2021
High School Diploma -
Grant High School
Portland, OR06-2018
Skills
- Team leadership
- Time management
- Staff training and development
- Knowledge of SOPs and Regulatory Requirements
- Problem-solving
- Organizational skills
Timeline
Quality Systems Manager
Talecris Plasma Resources
05.2025 - Current
Quality Systems Associate
Talecris Plasma Resources
03.2024 - 05.2025
Lead Donor Center Technician
Talecris Plasma Resources
10.2022 - 03.2024
Donor Center Technician
Talecris Plasma Resources
11.2021 - 10.2022
Associates - General Studies
Portland Community College
High School Diploma -
Grant High School