Connor McKinley
Levittown,PA
Summary
Warehouse Associate with extensive experience in team leadership, financial planning, market analysis, and inventory management. I have proven expertise in a variety of fields, complemented by meticulous attention to detail and an unparalleled work ethic. Committed to driving productivity and supporting organizational goals through innovative solutions and collaborative teamwork.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Warehouse Associate
Russo Music Center
Hamilton, NJ
11.2024 - Current
- Leveraged knowledge of Asana, AIM, and Cognito to support structured daily workflow.
- Conducted regular inspections of equipment, ensuring high quality build standard from vendors
- Unloaded pallets and deliveries and organized products in a warehouse.
- Received, allocated, and distributed inventory to support sales floor replenishment across three locations.
- Managed weekly inventory transfers to maintain sufficient stock levels.
- Prioritized tasks to meet tight deadlines while maintaining quality standards.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Collaborated with purchasing to efficiently deal with returns of damaged or incorrect items to vendors, ensuring timely resolution of issues.
Center Manager
The UPS Store
Shrewsbury, NJ
02.2024 - Current
- Manage a team of 6 associates, enhancing customer service and increasing NPS score from -2 to 90+ monthly.
- Analyzed market trends and developed marketing plans, identifying new revenue sources.
- Oversee hiring, onboarding, and training processes, ensuring efficient team integration
- Established strong relationships with vendors, negotiating favorable terms for supplies and services.
- Conducted financial reporting and planning, enhancing profit and loss analysis.
- Encourage customer feedback, while significantly improving service quality and customer satisfaction.
- Managed daily operations for optimal efficiency, resulting in improved revenue and higher customer retention rates.
Assistant Manager
The UPS Store
Shrewsbury, NJ
05.2023 - 02.2024
- Led daily operations, improving employee morale with training and incentive programs
- Resolved customer complaints and addressed shipment issues, contributing to customer satisfaction
- Adjusted pricing strategies while managing material orders to optimize resource allocation
Music Instructor
Rock Out Loud
Marlboro, NJ
09.2020 - 07.2023
- Conducted engaging music lessons for children, fostering creativity and skill development.
- Developed engaging routines to enhance student interest and skill in playing instruments.
- Facilitated group performances to enhance teamwork and boost student confidence. to improve teamwork and confidence among students
Center Associate
The UPS Store
Shrewsbury, NJ
08.2022 - 05.2023
- Processed customer transactions efficiently, increasing service speed and ensuring accuracy for customer satisfaction.
- Facilitated shipment creation for diverse clients, ensuring timely and secure deliveries.
- Acquired notary license to perform notarizations in New Jersey in order to perform notarizations in the state of New Jersey.
- Managed inventory and maintained clean workspace to support operational efficiency and streamline daily operations.
Plumbers Assistant
American Plumber LLC
Marlboro, NJ
01.2022 - 08.2022
- Assisted in completing commercial plumbing jobs, prioritizing safety and efficiency.
- Collaborated with lead technician to diagnose plumbing issues and execute repairs, facilitating accurate customer invoicing.
- Excavated sites and replaced water mains to meet project deadlines effectively.
Education
High School Diploma -
Marlboro High School
Marlboro, NJ06-2020
Skills
- Warehouse operations
- Material Handling
- Packaging Operations
- Logistics Coordination
- Lifting and sorting
- Labeling and boxing
- Inventory Management
- Inventory Forecasting
- Cost Reduction
- Training management
- Market Research
- Creative Problem Solving
- Process Improvement
- Team Leadership
- Training Development
- Customer Retention
- Customer Feedback
- Inventory Assessment
- Conflict Resolution
Certification
Technical Support Fundamentals — Google — Dec 2023, Security Operations Center (SOC) — Cisco Learning & Certifications — Jul 2024, Introduction to Marketing — University of Pennsylvania — Dec 2023, Cisco+ — Cisco Learning & Certifications — Jul 2024 - Present, IT Support Specialization — Google — Dec 2023 - Present
Timeline
Warehouse Associate
Russo Music Center
11.2024 - Current
Center Manager
The UPS Store
02.2024 - Current
Assistant Manager
The UPS Store
05.2023 - 02.2024
Center Associate
The UPS Store
08.2022 - 05.2023
Plumbers Assistant
American Plumber LLC
01.2022 - 08.2022
Music Instructor
Rock Out Loud
09.2020 - 07.2023
High School Diploma -
Marlboro High School