Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Connor McMichael

Youngstown,OH

Summary

Results-driven professional with a strong background at Hollywood Gaming, specializing in drawer balancing and customer satisfaction enhancement. Demonstrated commitment to service excellence through meticulous attention to detail and empathetic engagement, leading to notable increases in client retention. Recognized for exceptional multitasking abilities and organizational skills, contributing to a consistently positive work environment.

Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

17
17
years of professional experience

Work History

Cashier

Hollywood Gaming
Austintown, OH
05.2024 - Current
  • Maintained work area and kept cash drawer organized.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Consistently utilized skills to handle transactions efficiently.
  • Ensured high levels of customer satisfaction consistently.
  • Balanced financial records with Excel efficiently.
  • Issued receipts, refunds, credits, or changes due to customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Counted money in cash drawers at the beginning of shifts to ensure correct amounts.
  • Performed opening and closing procedures, including counting cash drawers, and preparing deposits.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans, and organizing the station.
  • Performed other duties as assigned by management.

Customer Service Representative

Walmart
Austintown, OH
09.2023 - 09.2023
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Enhanced company success by guaranteeing customer satisfaction in both service delivery and product standards.
  • Provided enthusiastic greetings to customers and ensured immediate service.
  • Strengthened client relationships through approachable, informed, and solution-focused communication.
  • Informed customers about exclusive pricing and company offerings.
  • Encouraged customer loyalty and repeat visits.
  • Informed appropriate supervisors about inventory needs.
  • Navigated complex, fast-paced scenarios to ensure customer satisfaction and operational efficiency.
  • Provided efficient support during sales transactions to ensure exceptional customer experience.
  • Executed superior client assistance for brand promotion.
  • Provided detailed insights into company products and services.
  • Promoted store integrity leading to decreased shrinkage.
  • Established rapport with clients, resulting in recognition for superior customer relations.
  • Secured exclusive product and service options tailored for specific customer requirements.
  • Suggested suitable items to customers according to individual preferences.
  • Resolved store-related grievances.
  • Ensured necessary adjustments were implemented to address customer issues.
  • Executed sales processing tasks promptly and with precision.
  • Maintained orderly store environment through efficient merchandise management.
  • Provided insights into product value and design to support informed purchasing decisions.
  • Managed customer issues by responding to questions and resolving problems via direct and telephonic communication.
  • Monitored and managed cash levels in several cashier stations efficiently.
  • Provided detailed information on available offerings to enhance customer understanding.
  • Strengthened client relationships by addressing concerns effectively.
  • Communicated sales and promotions to customers effectively.
  • Provided exceptional product assistance to customers.
  • Facilitated efficient customer service for returned items.
  • Guided in acquiring hard-to-find merchandise.
  • Supported shoppers in choosing items that matched their requirements.
  • Facilitated smooth exchanges of products.
  • Executed thoughtful decisions on credits and exceptions, achieving high levels of customer contentment.
  • Resolved grievances effectively, providing positive experiences.

Stocking Associate

Rick's Boot Factory Outlet
Boardman, OH
02.2023 - 07.2023
  • Lifted materials of varied weights on regular basis.
  • Unloaded goods using hand trucks or other equipment to receive merchandise.
  • Attached price labels to products and updated sales floor signs.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.
  • Facilitated business growth through effective inventory management and store organization.
  • Prepared and verified accurate record-keeping.
  • Arranged items systematically to ensure ease of location during operations.
  • Supported clients in locating specific requirements.
  • Employed a scanner for accurate placement of items in appropriate sections.
  • Executed customer outreach strategies aimed at fostering connections and resolving inquiries.
  • Provided customer assistance on the floor, even off regular hours.
  • Managed documentation and paperwork associated with product transportation frequently.

Food Runner

TapHouse Kitchen
Beaverton, OR
09.2021 - 12.2021
  • Maintained cleanliness and organization of serving stations and dining areas.
  • Ensured compliance with health code regulations related to food storage temperatures.
  • Collaborated with management team on ways to improve service levels within the restaurant.
  • Greeted guests with friendliness and professionalism.
  • Executed point-of-sale operations while addressing customer inquiries.
  • Trained to operate POS systems efficiently.
  • Enhanced collaboration through effective communication with staff and leadership.
  • Ensured customer happiness by efficiently running food to tables.
  • Received consistent praise for cheerful and positive demeanor.
  • Handled challenging situations with professionalism to enhance guest satisfaction.

Groundskeeper

BG's Food Cartel
Beaverton, OR
04.2021 - 07.2021
  • Swept and raked leaves, debris, and other materials from the grounds.
  • Operated a variety of power and hand tools in the maintenance of green spaces.
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
  • Managed sanitization of communal spaces.
  • Utilized a range of chemicals for cleaning tasks.
  • Provided support in identifying required store products.
  • Enhanced store reputation through responsive and effective customer service.
  • Esteemed by peers for fostering a friendly workplace atmosphere.
  • Guaranteed constant preparation of workspace.
  • Prepared work area comprehensively, preventing resource shortages during shift transitions.
  • Sustained a hygienic environment for both team members and clients.
  • Commended regularly for high-quality performance coupled with an approachable attitude.
  • Recognized for maintaining a high energy level while on duty.

Warehouse Sorter

Amazon Sorting Center PDX5
Hillsboro, OR
06.2019 - 02.2021
  • Performed daily lifting of more than 30 pounds throughout the work shift.
  • Exhibited strong flexibility to meet varying time demands.
  • Managed diverse responsibilities in areas like package distribution and equipment use.
  • Exhibited flexibility in handling dynamic challenges presented by management and team members.
  • Commended on consistently demonstrating strong work ethic with a positive demeanor.
  • Entrusted with handling extensive amounts of customer records on a daily basis.
  • Maintained accurate records of customer information to support packaging processes.
  • Commended for focus on delivering excellent customer experiences.
  • Consistently recognized for dedication and positive demeanor towards team members.
  • Gained expertise in using essential job tools effectively.
  • Produced official reports of findings to meet regulatory standards and assist senior leadership with improving operations.
  • Inspected products for damage or defects prior to stocking shelves or shipping out orders.

Volunteer

Gorgeous Running Series
Beaverton, OR
06.2017 - 06.2018
  • Contributed to the establishment and management of exchange points.
  • Guided participants with location instructions.
  • Exhibited unwavering optimism to enhance interpersonal engagements.
  • Urged participants to persist in their running efforts, resulting in favorable reviews.
  • Facilitated the involvement of participants who were unenthusiastic about races.
  • Fostered an optimistic mindset, resulting in better race conditions.

Volunteer

Relay For Life
Beaverton, OR
06.2008 - 06.2017
  • Contributed time and effort to support the Relay for Life program in the local community.
  • Coordinated setup and breakdown of tents.
  • Enhanced community engagement via item sales directed at athletes and donors.
  • Maintained a positive and friendly demeanor with buyers, runners, and workers.
  • Motivated participants to support the initiative.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Empowered patients and families to negotiate with resource providers and make decisions on own behalf.

Education

High School Diploma -

Merlo Station High School
Beaverton, OR
05-2018

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Attention to detail
  • Training and onboarding
  • Staff training
  • Report preparation
  • Cleaning and sanitizing
  • Sales expertise
  • Currency counting
  • Reliability and punctuality
  • Empathy and patience
  • Multitasking and organization
  • Credit and cash transactions
  • Order verification
  • Cash handling expertise
  • Refunds and exchanges
  • Sales transactions
  • Data entry

Languages

English
Native/ Bilingual

Accomplishments

  • Recognition through many employers about consistent workmanship and customer service skills.
  • Recognized for punctuality and professionalism.

Timeline

Cashier

Hollywood Gaming
05.2024 - Current

Customer Service Representative

Walmart
09.2023 - 09.2023

Stocking Associate

Rick's Boot Factory Outlet
02.2023 - 07.2023

Food Runner

TapHouse Kitchen
09.2021 - 12.2021

Groundskeeper

BG's Food Cartel
04.2021 - 07.2021

Warehouse Sorter

Amazon Sorting Center PDX5
06.2019 - 02.2021

Volunteer

Gorgeous Running Series
06.2017 - 06.2018

Volunteer

Relay For Life
06.2008 - 06.2017

High School Diploma -

Merlo Station High School

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Connor McMichael