Connor Meere
Coconut Creek,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Escalated Complaints Specialist
Westgate Resorts
11.2022 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Contributed to company reputation by consistently delivering exceptional service and employing de-Escalation techniques during challenging situations with dissatisfied customers.
- Relayed our company's position in writing with regard to various escalated complaints and requests from both resort guests and timeshare owners.
- Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions per company protocols.
- Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
- Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Collaborated with cross-functional teams, such as resort management teams and our compliance team, to address systemic issues contributing to customer dissatisfaction.
Server
Seminole Casino Coconut Creek
04.2019 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Floor Employee
Target
09.2018 - 12.2018
- Collaborated with team members to ensure timely completion of all orders during peak seasons.
- Maintained strong attention to detail while efficiently completing large volumes of orders daily.
- Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
- Increased order processing speed by maintaining an organized and clean work area.
- Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
- Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.
Call Center Representative
Global Response
06.2018 - 09.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Responded to customer calls and emails to answer questions about products and services.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Bachelor of Science - Supervision And Management
Broward College
Fort Lauderdale, FL12.2023
Skills
- Customer Service
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Relationship Building
- Complaint Analysis
- Complaint Handling
- Computer Skills
- Work Prioritization
- Company Policy Knowledge
- Issue and Complaint Resolution
- De-Escalation Techniques
- Professional telephone demeanor
Timeline
Escalated Complaints Specialist
Westgate Resorts
11.2022 - Current
Server
Seminole Casino Coconut Creek
04.2019 - 03.2020
Floor Employee
Target
09.2018 - 12.2018
Call Center Representative
Global Response
06.2018 - 09.2018
Bachelor of Science - Supervision And Management
Broward College
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