Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Connor Meere

Coconut Creek,FL

Summary

Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Highly experienced in managing and resolving escalated customer complaints, with a focus on maintaining positive relationships. Proven skills in communication, negotiation and problem-solving, coupled with a strong commitment to customer satisfaction. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Escalated Complaints Specialist

Westgate Resorts
11.2022 - Current
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Contributed to company reputation by consistently delivering exceptional service and employing de-escalation techniques during challenging situations with dissatisfied customers.
  • Relayed company's position in writing with regard to various escalated complaints and requests from both resort guests and timeshare owners.
  • Enhanced customer satisfaction by efficiently resolving escalated complaints and providing appropriate solutions per company protocols.
  • Managed high-stress situations calmly and professionally, reassuring customers that their concerns were being addressed promptly and effectively.
  • Exceeded performance targets consistently by demonstrating exceptional problem-solving abilities and commitment to delivering outstanding customer service in every interaction.
  • Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
  • Collaborated with cross-functional teams, such as resort management teams and our compliance team, to address systemic issues contributing to customer dissatisfaction.

Server

Seminole Casino Coconut Creek
04.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Order Fulfillment Specialist

Target
09.2018 - 12.2018
  • Maintained strong attention to detail while efficiently completing large volumes of orders daily.
  • Managed time effectively to prioritize tasks appropriately and meet tight deadlines consistently.
  • Increased order processing speed by maintaining an organized and clean work area.
  • Utilized various tools and equipment for safe package handling, minimizing potential hazards in the workplace.
  • Consistently met or exceeded daily performance goals related to packing speed and accuracy rates.

Call Center Representative

Global Response
06.2018 - 09.2018
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
  • Responded to customer calls and emails to answer questions about products and services.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Education

Bachelor of Science - Business Administration

Broward College
Fort Lauderdale, FL
12.2023

Skills

  • Customer service
  • Calm and professional under pressure
  • Teamwork and collaboration
  • Relationship building
  • Complaint analysis
  • Data analysis
  • Computer skills
  • Work prioritization
  • Time management
  • Issue and complaint resolution
  • De-escalation techniques
  • Professional telephone demeanor

Certification

  • Business Operations - Broward College, 2023
  • Business Specialist - Broward College, 2023
  • Accounting Technology Specialist - Broward College, 2023

References

References available upon request.

Timeline

Escalated Complaints Specialist

Westgate Resorts
11.2022 - Current

Server

Seminole Casino Coconut Creek
04.2019 - 03.2020

Order Fulfillment Specialist

Target
09.2018 - 12.2018

Call Center Representative

Global Response
06.2018 - 09.2018

Bachelor of Science - Business Administration

Broward College

Similar Profiles

CREATE PROFILE