Connor M. Gorman
Greensboro,NC
Summary
Dynamic Client Onboarding & Integration Manager at FoodBuy LLC, recognized for driving $1.3M in contract spend through strategic system integration and data analysis. Expert in eProcurement solutions, fostering client relationships, and enhancing satisfaction. Proven ability to lead training initiatives, achieving significant revenue growth and operational efficiency.
Overview
8
8
years of professional experience
Work History
Client Onboarding & Integration Manager – Member Experience
FoodBuy LLC
CHARLOTTE, NC
01.2021 - 09.2023
- Skillfully negotiated supplier and client relationships to optimize contract spend and drive revenue growth, achieving $1.3M in Foodbuy contract spend through successful conversions.
- Strategically analyzed client strengths, weaknesses, opportunities, and threats (SWOT) to develop tailored roadmaps for achievement, resulting in enhanced client satisfaction and retention.
- Presented project updates and projections to senior management teams, both internally and externally, effectively communicating progress and outcomes.
- Achieved greater program buy-in from the client, resulting in increased revenue capture compared to previous business processes. This demonstrates the significant improvement in revenue generation stemming from enhanced client engagement and streamlined system adoption.
- Analyzed clients' accounts payable year-over-year spend data to identify areas of opportunity and implement cost-saving measures.
- Collaborated with diverse industry sectors, including Hospitality, Healthcare, Foodservice, and Gaming, adapting strategies to meet specific client needs and industry standards.
- Served on the Compass Group Corporate Safety Committee to build company culture and drive safety compliance.
Training Specialist – Member Experience
FoodBuy LLC
CHARLOTTE, NC
01.2018 - 01.2021
- Responsible for conducting in-person training and/or a virtual instructor-led environment, ensuring that all eProcurement users have a thorough understanding of the system and are acclimated to our best-in-class procurement services.
- Collaborate with internal and external stakeholders to develop training plans that fit the specific needs of clients and suppliers, and are designed to build user confidence.
- Support technology and business partners with client onboarding and integrations via Smartsheet, providing quality control and secondary-level support to key stakeholders through the Go-Live process.
- Presented live demos of the OneSource and Navigator Procure-To-Pay eProcurement system to clients, showcasing its simplicity and ease of use. This streamlined decision-making often leads to onsite visits for further exploration, tailored to each client's needs.
- Develop eProcurement reporting to provide analytics on user engagement, identify training opportunities, and highlight potential supplier conversation opportunities for clients and account managers.
- Leveraged eProcurement system analytics to pinpoint purchasing improvement areas, resulting in increased client savings and revenue generation for Foodbuy.
BuySmart Lead - OneSource
FoodBuy LLC
CHARLOTTE, NC
03.2016 - 01.2018
- Recognized as the top agent for two consecutive years, accounting for 36% of the team's total workload of cases on a team of six members. Achieved an outstanding resolution rate, with cases typically resolved within one day. This exceptional performance was attributed to effective user education, professionalism, and a dedicated commitment to project completion, all supported by a consistently optimistic attitude.
- Implement live webinar education, develop educational videos, and internal media productions utilizing software such as Camtasia, reducing the learning curve for new clients, and providing on-demand self-support, reducing the call volume to our Support Desk.
- Utilized Webex/GoToMeeting for virtual presentations to client leadership, reducing travel expenses while enabling real-time solution demonstrations. This approach bolstered client confidence, expedited issue resolution, and fostered faster user adoption through direct engagement with leadership.
- Establish a working rapport with partner companies and clients to increase communication and execute projects.
Education
Bachelor of Science - Political Science
University of North Carolina At Charlotte
Charlotte, NC05-2016
Skills
- Client onboarding and project management
- System integration
- Data analysis and reporting
- eProcurement systems and strategies
- Cost-saving initiatives
- Smartsheet and Microsoft Office Suite
- Camtasia and video editing
- Webex and GoToMeeting
Timeline
Client Onboarding & Integration Manager – Member Experience
FoodBuy LLC
01.2021 - 09.2023
Training Specialist – Member Experience
FoodBuy LLC
01.2018 - 01.2021
BuySmart Lead - OneSource
FoodBuy LLC
03.2016 - 01.2018
Bachelor of Science - Political Science
University of North Carolina At Charlotte
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