Connor Mills

Associate/Team Lead

Panera Bread

Wilmington, Delaware

08.2021 - 10.2024

Maintained a consistent five-day, forty-hour work week.
Hired as associate in August 2021 and promoted to team lead in October 2022.
Prepared a variety of food and beverages through the memorization of recipes and food safety practices.
Ensured quality and upheld standards in the preparation of food and beverages through both assembling orders myself and verifying the accuracy of the work of others.
Ensured store environment remained clean, organized, and well-structured.
Trained many new employees in a number of responsibilities and skills related to their positions.
Delegated tasks to associates as team lead, prioritizing order and efficiency.
Experience in both opening and closing the store: closing for the first two years of my employment, and opening for the entirety of my last. I was often solely responsible for the food preparation side of the opening tasks during the shifts of my last year of employment, with only the store manager and myself on duty in the store at that time of day.
I unloaded the product delivery truck twice a week on Wednesday and Saturday mornings for about a year in between my regular associate shifts, giving me plenty of experience in both lifting heavy boxes to be put away, as well as in organization and inventory management. I trained a new employee for this position when I was needed more elsewhere, but I filled in occasionally when necessary.
People skills and customer service, which involved overall friendliness and helpfulness, working to provide positive interactions, and de-escalating situations with unsatisfied customers, turning a negative experience into a good or better one.
Attended alongside my general manager as a representative associate/team lead from our store in meetings with our district and regional managers.
I received Employee of the Month twice in my three years of employment; I have never clocked in late or received a write-up.