Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Connor Mills

Stanley,NC

Summary

Dynamic and results-driven customer service leader with extensive experience in team management and operational efficiency. Proven track record of improving customer satisfaction and driving team productivity. Skilled in strategic planning and developing training programs to enhance performance and profitability. Passionate about building strong client relationships, and achieving business success.

Overview

8
8
years of professional experience

Work History

SENIOR DIRECTOR

Chick Fil A
Belmont, NC
08.2024 - Current
  • Set clear objectives for profit, sales, labor usage, and team productivity.
  • Led cross-functional teams to develop strategic initiatives and enhance operational efficiency.
  • Spearheaded cross-functional teams to develop and implement strategic initiatives, enhancing operational efficiency.
  • Directed daily operations, ensuring compliance with regulations, and maintaining high standards of customer satisfaction.
  • Process customer complaints in a professional manner, while working towards a satisfactory resolution.
  • Led team to high standards of customer service and satisfaction.
  • Conducted performance evaluations to enhance team productivity and morale.
  • Trained and developed new staff on service protocols, improving team productivity and service quality.
  • Facilitated executive meetings to align organizational goals and drive decision-making processes.

ENGINE ASSEMBLER

Freightliner
Mt. Holly, NC
03.2023 - 07.2024
  • Assembled engine components using precision tools and equipment.
  • Collaborated with team members to streamline assembly processes.
  • Maintained work area for safety and efficiency standards.

PROPERTY MANAGER

Southwood Realty
Lake Wylie, SC
01.2022 - 01.2023
  • Established and exceeded profit and sales goals by maintaining high occupancy and pre-leasing rates for the apartment complex.
  • Managed tenant relations and resolved disputes efficiently to maintain high occupancy and satisfaction rates.
  • Led the Front Office Sales team and the Maintenance Technical team to maximize productivity and profitability.
  • Conducted daily operations of residential properties, and guaranteed tenant satisfaction.
  • Coordinated maintenance requests and scheduled repairs for timely resolution.
  • Oversaw property showings and leasing activities, implementing marketing strategies that attracted and retained tenants.
  • Maintained accurate financial records and prepared weekly and monthly budget reports.
  • Enforced lease agreements and addressed tenant disputes effectively and fairly.

FRONT OF HOUSE MANAGER

Chick Fil A
South Point Township, NC
06.2021 - 10.2021
  • Supervised daily operations to provide optimal customer service and satisfaction.
  • Trained and developed team members on service protocols and operational standards.
  • Oversaw front-of-house employees to enhance store profitability and productivity.
  • Managed front-of-house operations to ensure smooth customer service.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

TEAM MEMBER, HOSPITALITY DIRECTOR

Chick Fill A
Belmont , NC
08.2017 - 06.2021
  • Collaborated with team members to maintain high standards of customer service.
  • Communicated with customers to address inquiries and resolve issues promptly.
  • Maintained a high level of cleanliness and organization in the work areas to meet safety guidelines.
  • Supported management in implementing process enhancements to boost efficiency.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Greeted customers upon entering the store with friendly demeanor.

Education

BA - Communications, Broadcasting, Broadcast Sales

Western Carolina University
Cullowhee, NC
12-2016

High School Diploma -

Ardrey Kell High School
Charlotte, NC
06-2012

Skills

  • Team leadership
  • Customer satisfaction enhancement
  • Service standards enhancement
  • Conflict resolution
  • Training program development
  • Decisive decision-making
  • Strategic planning
  • Creative problem solving
  • Dependability
  • Operational efficiency

Accomplishments

  • Achieved the Symbol of Success at Chick Fil A, an award given to stores that achieve an 18% profit increase from the previous year. We were awarded twice while I was in leadership the first in 2017 and the second in 2019.
  • Assisted the operator in opening up a second location in Belmont and becoming a multi store operator.

Timeline

SENIOR DIRECTOR

Chick Fil A
08.2024 - Current

ENGINE ASSEMBLER

Freightliner
03.2023 - 07.2024

PROPERTY MANAGER

Southwood Realty
01.2022 - 01.2023

FRONT OF HOUSE MANAGER

Chick Fil A
06.2021 - 10.2021

TEAM MEMBER, HOSPITALITY DIRECTOR

Chick Fill A
08.2017 - 06.2021

BA - Communications, Broadcasting, Broadcast Sales

Western Carolina University

High School Diploma -

Ardrey Kell High School

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