Connor Mitchell
Auburn,ME
Summary
Enthusiastic employee willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills. Experienced in filling orders in fast-paced warehouse environments. Knowledgeable about shipping, receiving and tracking procedures. Skilled in heavy machinery to complete tasks . Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Proactive and caring worker with 10 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Lowe's Home Improvement
02.2023 - 08.2023
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Communicated with other departments to facilitate fulfillment activities and address issues.
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
- Examined incoming and outgoing shipments to check accuracy and identify damages and quality standards.
- Operated forklifts and pallet jacks to safely transport and manage materials to and from warehouse.
- Addressed customer queries and complaints regarding orders to resolve issues, increase satisfaction and build trust.
- Segregated and processed incoming stock and materials to prepare for storage or shipment.
- Aided manager in developing and implementing new processes and procedures to improve fulfillment process.
- Drove customer satisfaction by successfully completing all returns quickly.
- Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Followed orders precisely for correct items, sizes and quantities.
- Safely and securely loaded items to prevent damage during transport.
- Prepared and checked outbound shipments for accuracy.
- Interacted with guests in friendly and knowledgeable way.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Customer Service Associate
Lowe's Home Improvement
12.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
Sales Associate
Lowe's Home Improvement
10.2022 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Diesel Technician/Mechanic
Northeast Emergency Apparatus
03.2014 - 10.2022
- Troubleshot systems, traced problems and diagnosed root causes.
- Removed components and completed repairs or installed new replacements.
- Completed required documentation such as work-completed reports, timesheets and quality assessments via handwritten forms or business system input screens.
- Inspected Emergency Service Vehicles for repair and maintenance needs.
- Performed vehicle lubrication and DOT safety inspections.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Completed warranty services and submitted required paperwork.
- Applied documented procedures and policies to complete complex repairs and identify and prepare required parts and tools.
- Diagnosed mechanical problems for repair or replacement.
- Handled repairs, replacing broken components and inspecting engines for wear and tear.
- Adhered to safety regulations while servicing vehicles, preventing injuries and accidents.
- Followed factory and dealership standards to accurately perform repairs according to work order.
- Determined cost-effective solutions to mechanical issues, saving company money.
- Managed parts inventory and tracked status of recent orders to maintain tool and equipment stock.
- Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
Education
High school diploma -
Lewiston High School
Lewiston, MENo Degree - Welding And Metal Fabrication; Residential HVAC
Lewiston Regional Technical Center
Lewiston, MESkills
- Documentation (4 years)
- Inventory (4 years)
- Logistics (1 year)
- Quality Control (3 years)
- Training (4 years)
- Word (2 years)
- Windows (5 years)
- Diesel Engine Repair
- Mechanic Experience
- Quality Assurance
- Equipment Repair
- Facilities Maintenance
- Automotive Diagnostics
- Vehicle Maintenance
- Mechanical Knowledge
- Customer service (2 years)
- Customer support (1 year)
- Blueprint Reading
- Critical Thinking
- Order Picking and Processing
- Stage Inventory
- Excellent Communication
- Quality Assurance and Control
- Product Selection
- Data Accuracy
- Corrective Containment
- Shipping and Receiving
- Work Prioritization
- Safety Regulation Adherence
- Issue Resolution
- Willing to Learn
- Basic Mathematical Calculations
- Purchase Order Review
- Reports and Spreadsheets Generation
- Reading Comprehension
- Merchandise Requisition
- Enter Data
- Monthly Inventory
- Exceptional Time Management Skills
- Maintain Records
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Fulfillment Associate
Lowe's Home Improvement
02.2023 - 08.2023
Customer Service Associate
Lowe's Home Improvement
12.2022 - 02.2023
Sales Associate
Lowe's Home Improvement
10.2022 - 12.2022
Diesel Technician/Mechanic
Northeast Emergency Apparatus
03.2014 - 10.2022
High school diploma -
Lewiston High School
No Degree - Welding And Metal Fabrication; Residential HVAC
Lewiston Regional Technical Center
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