Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Connor Mock

Lynnwood,WA

Summary

Highly skilled and detail-oriented Product Specialist with over 5 years of experience in launching, managing, and optimizing services and products for various industries. Known for developing innovative strategies to drive product growth and increase market share. Possess strong analytical and communication skills to enable effective collaboration with cross-functional teams to deliver successful service and product launches. A proven track record of enhancing product performance and customer satisfaction. Passionate about analyzing market trends and transforming insights into actionable recommendations for product improvement.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Product Specialist

Honda
05.2023 - Current
  • I play a pivotal role in Honda Lynnwod’s sales team, specializing in automotive products to provide an exceptional customer experience
  • My responsibilities include in-depth knowledge of Honda vehicles, their features, benefits, and competitive advantages
  • I actively engage with customers, seek to understand their needs and preferences to recommend the most suitable Honda models and options
  • Conducting test drives, explaining financing options, and guiding customers through the sales process are key aspects of my role
  • I stay updated on industry trends, participating in product training sessions, and collaborating with the sales team to meet and exceed sales targets.

Lead Installer

CM Heating and Cooling
10.2022 - 03.2023
  • My primary role was to oversee and execute the installation of HVAC systems for the company’s clients
  • This involved coordinating with the installation team to ensure projects were completed efficiently and according to company standards
  • I was responsible for reviewing job specifications, assessing site conditions, and determining the best approach for installation
  • Additionally, I led by example in maintaining a safe work environment, adhering to industry regulations, and providing exceptional customer service throughout the installation process.

Lead Installer

AP Mechanical Inc
08.2019 - 09.2022
  • In charge of ordering equipment for upcoming job installations and overseeing inventory
  • Installed furnaces, heat pumps, and mini-split units
  • Serviced commercial refrigeration equipment, drafted, and managed invoices
  • Proficient in hand and power tool usage.

Customer service

Wicked Maine Lobster
08.2017 - 06.2018
  • Implemented organizational tools for staffing updates
  • Created a more standardized cash drop system at the end of the day
  • Handled customer service issues and prepped all necessary menu items for the next day
  • Monitored dry storage inventory.

Product Specialist

Soul Carts
05.2016 - 06.2018
  • Sales and product promotion for solar food cart business
  • Customer inquiries and support
  • Team lead during events and various sponsored promotions
  • Helped promote the company through college career events and other public markets.

Front House Manager

Rubicon Deli
02.2016 - 08.2017
  • Responsible for all daily front-of-the-house operations
  • Cash handling, light bookkeeping, and preparing bank deposits
  • Managed staff scheduling, food preparation, customer inquiries, and concerns.

Education

Diploma - Business Management

Edmonds Community College
Edmonds, WA
11.2015

GED -

South Whidbey High School
Freeland, WA
11.2011

Skills

  • Communication Skills: Clear and effective communication with customers, team members, and other stakeholders This includes both verbal and written communication
  • Sales Techniques: Proficiency in sales strategies, such as consultative selling, relationship building, objection handling, and closing deals
  • Customer Service: Providing excellent customer service before, during, and after the sale This includes handling inquiries, issues, and ensuring customer satisfaction
  • Team Collaboration: Working closely with the sales team, product managers, marketing, and other departments to align strategies and goals
  • Problem-Solving: Quick and effective problem-solving skills to address customer concerns and adapt to changing market conditions
  • Organization and Time Management: Managing multiple tasks, leads, and customer interactions efficiently

Certification

  • Licensed EPA 608 Universal Certification: 2019-2023

Languages

Spanish
Limited Working
English
Native or Bilingual

Timeline

Product Specialist

Honda
05.2023 - Current

Lead Installer

CM Heating and Cooling
10.2022 - 03.2023

Lead Installer

AP Mechanical Inc
08.2019 - 09.2022

Customer service

Wicked Maine Lobster
08.2017 - 06.2018

Product Specialist

Soul Carts
05.2016 - 06.2018

Front House Manager

Rubicon Deli
02.2016 - 08.2017

Diploma - Business Management

Edmonds Community College

GED -

South Whidbey High School

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Connor Mock