Connor Montoya
Mont Belvieu,TX
Summary
Relationship-driven hospitality professional with hands-on travel industry experience and a strong interest in business development. Proven ability to deliver exceptional customer service, support team operations, and build rapport with clients and partners. Has accompanied travel advisors on multiple FAM (familiarization) trips, gaining real-world insight into supplier relations, destination marketing, and sales strategies. Eager to contribute to agency growth by leveraging people skills, destination knowledge, and a passion for travel. Actively pursuing a path toward a Business Development Representative role within the travel industry.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TRAVEL INDUSTRY EXPERIENCE
Travel Industry
01.2023 - Current
- Participated in multiple FAM (familiarization) trips alongside travel advisors, supporting itinerary logistics, supplier meetings, and destination content creation.
- Observed and learned the fundamentals of supplier relationships, destination marketing, and promotional strategy.
- Interested in growing within the agency through mentorship, training, and hands-on experience with business development goals.
Front Desk Agent
Marriott Hotel
08.2020 - Current
- Facilitated guest arrivals and departures while delivering high-touch customer service.
- Handled room bookings, billing, and travel-related inquiries both in person and over the phone.
- Acted as a liaison between guests and concierge services, ensuring personalized travel recommendations and support.
- Provided detailed information on local attractions, transportation options, and area events.
- Conducted nightly audits, maintained reservation systems, and assisted with guest itinerary updates.
- Trained team members on front desk systems and guest service protocols.
- Enforced policies and procedures to increase efficiency.
- Maintained an immense amount of files and records by implementing effective filing systems that boosted efficiency and organization.
Parking Manager
Plantation On The Bay
03.2016 - 07.2020
- Directed parking logistics for large weddings and corporate events, ensuring smooth traffic flow and customer satisfaction.
- Coordinated with event staff and vendors to maintain guest experience standards.
- Developed a professional and welcoming front-line presence during high-volume events.
- Supported team operations and guest inquiries with tact, speed, and professionalism.
Education
Lee College
Certification in Hospitality And Tourism Mgmt.
Florida Atlantic University
High School Diploma -
Ross S Sterling
06.2020
Skills
- Client Relations & Travel Experience Support
- Reservation & Itinerary Management
- Supplier Communication & Follow-Up
- Sales Support & Promotional Engagement
- Concierge-Level Service & Destination Knowledge
- Microsoft Office Suite (Excel, Word, Outlook)
- Time Management & Workflow Optimization
- Event Coordination & Front-Line Operations
- Hotel Reservations
- Business Correspondence
- Nightly Audits
Accomplishments
- Participated in FAM trips with travel advisors to deepen destination knowledge and understand supplier relations from a business development perspective.
- Consistently received top ratings on guest surveys for professionalism, service, and responsiveness.
- Chosen to take over concierge duties due to exceptional guest service skills and attention to detail.
- Developed Excel-based tracking tools that improved organizational efficiency.
- Represented front desk operations during VIP guest arrivals and large group check-ins.
Certification
- Texas Alcoholic Beverage Commission- Seller training Certification
- Hospitality and Tourism Management Certificate from Florida Atlantic University, by the Faculty of Executive Education and College of Business
Timeline
TRAVEL INDUSTRY EXPERIENCE
Travel Industry
01.2023 - Current
Front Desk Agent
Marriott Hotel
08.2020 - Current
Parking Manager
Plantation On The Bay
03.2016 - 07.2020
High School Diploma -
Ross S Sterling
Lee College
Certification in Hospitality And Tourism Mgmt.
Florida Atlantic University
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