Summary
Overview
Work History
Education
Skills
Timeline
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Connor Muncil

Albany,USA

Summary

Experienced professional with 12 years of experience working in customer support, account management, and CRM workflows. Skilled at streamlining operations, resolving client issues, and boosting retention. Known for clear communication, deadline reliability, and adapting quickly to evolving business needs. Passionate about building strong relationships and helping customers succeed.

Overview

13
13
years of professional experience

Work History

Project Coordinator

Mannix Marketing
09.2023 - Current
  • Led roughly 60 customer initiatives, enhancing project alignment with client objectives
  • Coordinated meetings between clients and internal departments to coordinate deadlines, build timelines and schedule asset collection.
  • Coordinated events calendar by creating ads for events, total roughly 50, amplifying event exposure
  • Authored 40+ engaging articles on regional happenings, boosting local awareness. Tracked metrics on article clicks, click through rate, and email sign up. Increased site traffic between 10-30% depending on the site
  • Created WordPress Microsites to drive traffic to 70 plus local businesses

Server

Log Jam Restaurant
Lake George, US
04.2021 - 02.2024
  • Lead Server
  • Worked in Teams to deliver exceptional service in fast paced casual fine dining restaurant

Assistant Manager

Fort William Henry
Lake George, US
02.2023 - 09.2023
  • Resolved Guest Issues as required
  • Coordinated construction of new winter installation valued at roughly $1.2M between vendor and internal departments; contract management; vendor relations
  • Led digitization of thousands of artifact archives, drastically improved historical recordkeeping best practices. Accelerated project completion from 3 months to 2 weeks by identifying and implementing an innovative digital platform, increasing efficiency by over 85%.
  • Managed tour guide scheduling

Administrative Assistant

Lincoln Log Colony
Lake George, US
05.2020 - 01.2021
  • Streamlined guest check-in procedures, improving operational efficiency.
  • Organized facility cleaning based on best practices and guest arrival/departure.
  • Successfully handled property inspection and facility check-ups, maintaining high standards of service based on NYS COVID guidelines.

Server

City Winery; Fin & Pearl
Nashville, TN
01.2013 - 01.2019
  • Built Customer Service and Teamwork Skills
  • Grew wine and beverage knowledge
  • Acted as shift lead, interim manager, driving sales and customer satisfaction

Bank Teller

Saratoga, NY
01.2013 - 07.2013
  • Maintained accurate cash drawer balance and transactions
  • Promoted banking services based on customer needs
  • Verified customer identity and processed confidential documents.

Education

Master of Science - Psychology & Neuroscience of Mental Health

King's College London
London, UK
09.2021

Bachelor of Science - Psychology

SUNY Binghamton
Binghamton, NY, US
05.2012

Skills

  • Tools: Microsoft Office Suite, Asana, Admin (CRM platform), Revive AdServer, InnRoad, Google Keep
  • Account Management, Contract Processing, Customer Onboarding, Marketing, Project Coordination, Marketing Campaigns, Research, Client Relations, Relationship Building, Data Collection

Timeline

Project Coordinator

Mannix Marketing
09.2023 - Current

Assistant Manager

Fort William Henry
02.2023 - 09.2023

Server

Log Jam Restaurant
04.2021 - 02.2024

Administrative Assistant

Lincoln Log Colony
05.2020 - 01.2021

Server

City Winery; Fin & Pearl
01.2013 - 01.2019

Bank Teller

01.2013 - 07.2013

Master of Science - Psychology & Neuroscience of Mental Health

King's College London

Bachelor of Science - Psychology

SUNY Binghamton

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Connor Muncil