Nicole Murphy
Spokane,Washington
Summary
As an experienced Case Manager and Programs Manager, I am committed to leveraging my personal and professional experiences to inspire resilience, strength, and hope in the populations I support. Utilizing a trauma-informed, strength-based approach, I prioritize family-centered care while upholding the importance of cultural values. My expertise includes group facilitation, comprehensive case management, crisis prevention, and aftercare planning, ensuring that services are tailored to individual needs. Through strategic program development, leadership, and outcomes driven decision-making, I work to create and implement effective programs that support recovery and well-being, fostering collaboration with community stakeholders to maximize impact and resource allocation.
Overview
8
8
years of professional experience
Work History
Programs Manager
A Common Voice, C.O.P.E
07.2020 - Current
- As the Programs Manager for ACV | C.O.P.E I oversee the referral management process, ensuring efficient intake and service delivery for clients. I serve as the primary point of contact for external stakeholders, managing communications and fostering engagement within the community. Additionally, I lead LPSS consultations, providing expert support and advice to align program initiatives with organizational goals. I also coordinate PEP initiatives, handling the logistics and execution to support overall program objectives
Certified Peer, WISe Care Coordinator
Passages Family Support
03.2018 - Current
- As a facilitator in the WISe process, I provide comprehensive support and services to youth and their families. I organize and lead Child and Family Team Meetings, ensuring that care is coordinated between both natural and formal supports involved in the family's life Throughout the wraparound process. I actively engage the youth, family, and team members, promoting their strengths and respecting their unique cultural backgrounds. I am responsible for creating detailed care plans and ensuring all documentation complies with state regulations. Additionally, I assist families in addressing barriers they may encounter as they navigate various systems, facilitating access to community services when needed. I also play a key role in providing crisis support and planning to help families manage challenging situations
Case Manager
Royal Life Treatment Center
09.2016 - 03.2018
- As a team leader, I am responsible for setting the direction, resolving problems, and providing guidance to team members to ensure efficient operations. I manage all aspects of clients' aftercare planning, ensuring their needs are met. I assist them in making meaningful behavioral changes while also contributing to their assessments. My role involves handling referral documentation and paperwork, identifying the personal needs of clients, and working independently without supervision. Additionally, I actively foster relationships with community resources to enhance the support available to clients
Education
B.S. - Social Work
Troy University
Troy, AL06.2025
Certified Peer Counselor
Department of Social And Health Services
Spokane, WA05.2017
Skills
- Group Facilitation Expert
- Adherence to Safety Protocols and Risk Management
- Ensuring Accuracy of Records and Reporting
- Comprehensive Aftercare and Discharge Planning
- Expertise in Case Management and Crisis Prevention
- Commitment to Ethical Standards and Professional Boundaries
- Providing Family-Centered Care
- Strategic Program Development and Implementation
- Leadership and Team Management
- Stakeholder Communication and Partnership Building
Timeline
Programs Manager
A Common Voice, C.O.P.E
07.2020 - Current
Certified Peer, WISe Care Coordinator
Passages Family Support
03.2018 - Current
Case Manager
Royal Life Treatment Center
09.2016 - 03.2018
B.S. - Social Work
Troy University
Certified Peer Counselor
Department of Social And Health Services
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