Driven professional with a proven track record at Reliance Standard Life Ins Co, adept in insurance industry standards and proficient in Office365. Demonstrated ability to improve process accuracy and efficiency, coupled with a strong foundation in customer service and multitasking. Excelled in roles requiring attention to detail and a commitment to excellence, typing at 90 wpm.
-Created Initial Invoices for Companies/Groups who purchased insurance through the company.
-Reviewed Implementation materials to ensure accuracy.
-Reviewed Billing database, comparing against customer database to ensure the accuracy of each.
-Fielded requests, through ticketing system and email boxes, from internal employees related to billing or policy set up information.
-Process Incoming Claims Documentation and Medical records.
-Sort documents by type and upload into Database (PACS/Filenet/ClaimVantage).
-Assign claim numbers based on type and other document characteristics.
-Assign incoming documentation to the corresponding claim.
-Sort and process outgoing documentation.
-Research claim information.
-Research incoming claims checks and manage deposits to Financial Services.
-Sort incoming mail and correspondence based on working knowledge of company departments and functions.
-Maintained excel spreadsheets for the purpose of tracking quantities and other information.
-Manage Nightly deposits.
-Oversee employees and various tasks essential to operation.
-Maintain inventory count.
-Oversee employees and various tasks essential to operation.
-Make and prepare dough
-Assemble pizza
-General cleaning/Dishwashing
-Customer satisfaction
-Narrative Maintenance.
-Assured accuracy of application information.
-Provided descriptions of case intricacies.
-Assisted at front desk as needed, dealing direction with incoming -quandaries and problems.
-Assigned cases to Caseworker based on working knowledge of various case characteristics
-Worked directly with public, in person and over the phone.
-Creation and implementation of new system for physically and electronically filing all necessary records and information.
-Managed all invoicing, filing.
-All daily books and management of accounts receivable / deposits.
-Cleaning of offices, bathrooms, and all other necessary and sanitary upkeep of buildings
-Knowledge of Office365 and various Microsoft programs
-Knowledge of insurance industry standards and practices
-Knowledge of claims database functionality
-Extensive knowledge of company accounting/ book-keeping
-Extensive experience in clerical work, as well as strong ability to multitask with accuracy
-A strong base in customer service, book-keeping, and money handling Attentive, good listening skills
-Loyal employee, good attendance record
-Extensive knowledge of Microsoft office, and open office-Experienced server, with good work ethic
-Able to read situations, and speak to people in ways that spark their interest
-Type 90 wpm