Connor Norton
Saugus
Summary
Operations and growth leader with experience scaling teams, launching new markets, and building strong customer partnerships in high-growth environments. Former Senior City Operations Manager on a U.S. expansion team, driving operational excellence, process improvement, and technology adoption to improve speed, transparency, and customer experience. Also served as the first Account Manager at a startup, helping establish early customer relationships and support early go-to-market efforts. Focused on building efficient, scalable operations and modernizing how businesses serve their customers.
Overview
12
12
years of professional experience
Work History
Account Manager
SalesJack
07.2025 - Current
- Implemented CRM systems to streamline account tracking and improve communication efficiency.
- Executed targeted marketing campaigns, resulting in increased visibility and client acquisition rates.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Operations Consultant
TradeKart
04.2025 - 08.2025
- Achieved successful rollout of TradeKart in Chicago's same-day delivery market.
- Defined project scopes and delivered actionable solutions through stakeholder collaboration.
- Ensured vendor compliance with service agreements and maintained quality standards.
- Executed market research to identify trends and shape business strategies.
GM
Construct Xpress
05.2023 - 03.2025
- Enhanced efficiency by structuring internal operations and outlining procedures.
- Ensured productivity by overseeing daily business operations effectively.
- Improved project delivery timelines through strategic operational leadership.
- Cultivated strong relationships with clients, vendors, and team members.
- Developed team schedules to optimize employee coverage for business needs.
Senior Operations Manager / Expansion Team
RenoRun
03.2021 - 04.2023
- With RenoRun I helped build a team of over 25 drivers and managed the day to day operations between sales, customer service, customer and our team here in Boston.
- Was also part of the US Expansion Team and during that time we opened Chicago, Philadelphia, Washington DC and Baltimore. With that title I helped build their customer base and hire/train the employees for each of those cities.
- Led efforts to streamline workflows and improve overall operational efficiency.
- Reviewed operations regularly to identify and capitalize on opportunities to eliminate waste.
Operations Manager
Friel Golf Management Company
10.2016 - 03.2020
- Achieved cross-functional objectives by building strong team and departmental relationships.
- Maintained optimal employee coverage through effective team schedule preparation.
- Drove continuous improvement by conducting regular staff meetings to review activities.
- Enhanced customer experiences by monitoring team interactions and engagement methods.
- Empowered team members with training and motivation to tackle daily workloads confidently.
- Organized inventory counts to ensure accurate records and identify supply needs.
Building Management Systems Operator
ENE Systems
11.2013 - 10.2016
- Restored system functionality by identifying and rectifying stoppage root causes.
- Optimized system operations through proactive performance monitoring and issue identification.
- Responded rapidly to critical failures, mitigating impacts on security, performance, or safety.
- Enhanced cross-departmental communication on system-related projects and emerging issues.
- Documented all system activities, maintaining comprehensive incident reports and maintenance logs.
Education
High School Diploma -
Saugus High School
Saugus, Massachusetts05.2011
Skills
- Operations Management
- Staff training and development
- Organizational development
- Vendor partnerships
- Customer relations
- Account management
- Teamwork and collaboration
- Networking
Languages
English
Fluent
Timeline
Account Manager
SalesJack
07.2025 - Current
Operations Consultant
TradeKart
04.2025 - 08.2025
GM
Construct Xpress
05.2023 - 03.2025
Senior Operations Manager / Expansion Team
RenoRun
03.2021 - 04.2023
Operations Manager
Friel Golf Management Company
10.2016 - 03.2020
Building Management Systems Operator
ENE Systems
11.2013 - 10.2016
High School Diploma -
Saugus High School