Connor O'Brien
DANBURY,CT
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Stew Leonard's
08.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Cross-trained and provided backup support for organizational leadership.
Cashier
Five Below
04.2018 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Danbury High School
Danbury, CT06.2021
Skills
- Lead Generation
- Report Transcription
- Materials Transport
- Stockroom Procedures
- Customer Consulting
- Sales Expertise
Timeline
Customer Service Representative
Stew Leonard's
08.2021 - Current
Cashier
Five Below
04.2018 - 08.2021
High School Diploma -
Danbury High School
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