Summary
Overview
Work History
Education
Skills
Timeline
Generic

Connor Peters

Cedar Park,TX

Summary

Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate the admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics.

Overview

9
9
years of professional experience

Work History

Health Services Coordinator

Teladoc Health
02.2019 - 10.2021

Administrative Duties include:

  • Reviewing intake records for completeness
  • Transfer information to Electronic Health Record (EHR)
  • Scheduling appointments
  • Assessing video readiness
  • Communication with other health care team members
  • Communication with members
  • Maintain health information in compliance with corporate and federal regulations

Clinical Duties include:

  • Taking full history including medications
  • Documenting biometric screenings
  • Identify preventative measures needed
  • EHR chart preparation prior to visit
  • Assist nursing staff in preparing care plans

Patient Care Technician

Medical City Plano
01.2017 - 02.2020
  • Participates in the implementation of nursing care plans by performing direct and indirect patient care under the supervision of a licensed nurse.
  • Obtains and records initial and ongoing patient information throughout the cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information as outlined by policy.
  • Assists with mobility by regular turning and positioning, dangling, and ambulating patients. Assists with the use of walkers, crutches, canes, and wheelchairs. Transfers patients to and from other units, departments, or entities. Assists with discharges. Demonstrates proper body mechanics.
  • Obtains or assists in the collection of specimens for diagnostic or waived tests. Ensures accuracy of all labels and timely transfer of specimen.
  • Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed.
  • Serves as Monitor/Telemetry Tech for the unit as needed.
  • Engages in evidence-based best practices that enhance the patient experience, including SAFETY rounding, communication fundamentals/AIDET, Teach-Back, Narrating Care, etc.

Spa Concierge

Marriott
02.2015 - 02.2017
  • Schedule services for individuals and large groups using the spa/salon reservations software system.
  • Call guests to confirm scheduled services.
  • Answer questions about available services.
  • Update the reservations and cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with the supervisor or manager.
  • Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival.
  • Promote and sell spa/salon services.
  • Obtain assigned bank and ensure the accuracy of contracted monies; obtain change required for expected business level; and keep bank secure at all times.
  • Process guest payments for spa/salon services and obtain payment authorization as needed.
  • Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting.
  • Notify engineering of maintenance and repair needs.

Recreation Leader

City Of The Colony
01.2013 - 01.2015
  • Assist in oversight and implementation of Recreation Center programs, activities, classes, and rentals.
  • Provide Recreation Center patrons with the best possible customer service by promptly answering telephones, managing customer requests and concerns, and assisting patron's needs.
  • Assist the Recreation Center Supervisor with Parks and Recreation's special events, major projects, and fundraisers.
  • Communicate effectively and in a courteous manner with the customers and staff in person, in writing, via email or telephone.
  • Perform daily activity set-up and clean-up, maintenance, upkeep, and routine cleaning of the facility.
  • Using department software, register patrons for facility memberships and programs.
  • Assist supervisor with other administrative duties and projects as assigned.
  • Sits for extended periods of time at desk using computer.
  • Assist with athletic field rentals and oversight of field usage.
  • Assist in facility set-up and tear-down for athletic and recreation programming.
  • Maintain accurate forms and records of operations.


Education

Bachelor of Science - Health Administration

Sam Houston State University
Huntsville, TX
01.2025

Bachelor of Science - Healthcare Administration

Texas A&M University - Corpus Christi
Corpus Christi, TX

Associate of Science - General Studies

Collin County Community College District
Plano, TX
09.2021

Certification - Nurse Aide

Collin County Community College District
Plano, TX
2016

Skills

  • Patient Intakes
  • Patient Engagement
  • Appointment Scheduling
  • Outbound Calling
  • Call Center Operations
  • Health Education
  • Office Administration
  • HIPAA Compliance

Timeline

Health Services Coordinator

Teladoc Health
02.2019 - 10.2021

Patient Care Technician

Medical City Plano
01.2017 - 02.2020

Spa Concierge

Marriott
02.2015 - 02.2017

Recreation Leader

City Of The Colony
01.2013 - 01.2015

Bachelor of Science - Health Administration

Sam Houston State University

Bachelor of Science - Healthcare Administration

Texas A&M University - Corpus Christi

Associate of Science - General Studies

Collin County Community College District

Certification - Nurse Aide

Collin County Community College District
Connor Peters