Connor Peters
Fredericksburg,VA
Summary
Skilled Operations Supervisor versed in business and employee management. Bringing three years of experience in the Marine Corps. Decisive leader and strategic problem solver with excellent communication and planning abilities. Flexible hard worker ready to learn and contribute to team success.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Wounded Warrior Regiment Call Center
Stafford, VA
05.2023 - Current
- Conducted yearly outreaches to Marine veterans to find out if they are in need of any resources to help them out.
- Not only do we conduct yearly outreaches, we conduct special outreaches for hurricanes, earthquakes, etc. We also do In-Transit outreaches to Marines that are freshly out of the corps to see if they have everything they need.
Operations Specialist
U.S. Marine Corps
Quantico, VA
10.2018 - Current
- Identified operational and performance issues and worked with managers to resolve concerns.
- Reduced process lags and trained team members on best practices and protocols.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
- Created and updated excell spreadsheets detailing latest information regarding the payments of marines flight records.
- Recommended process and systems improvements such as changes to operations.
- Trained, mentored and motivated employees to maximize team productivity.
- Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
Education
High School Diploma -
Garretson High School
Garretson, SD05.2017
Skills
- Quantitative skills
- Program evaluation
- Experience in leadership
- Cross-functional communication
- Human relations
- Planning and coordination
- Project management
- Technology
- Staff supervision
- Data Input/Analysis
- Highly Competitive
- Goal Driven
- Understandings of finances
Accomplishments
- Awarded promotions to E-4 (Corporal)
- Awarded for excellence within the department of the White House
- Awarded the Presidential Service Medal
Timeline
Customer Care Representative
Wounded Warrior Regiment Call Center
05.2023 - Current
Operations Specialist
U.S. Marine Corps
10.2018 - Current
High School Diploma -
Garretson High School
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