Connor Petersen
Turnersville
Summary
Hospitality professional with proven track record of elevating guest experiences through effective management and innovative solutions. Expertise in team collaboration and adaptability ensures consistent service excellence and operational efficiency. Known for reliability and ability to thrive in dynamic environments, bringing valuable interpersonal and problem-solving skills to role.
Overview
4
4
years of professional experience
Work History
Guest Experience Leader
Signature Aviation
05.2024 - Current
- Played an active role in resolving guest complaints, leading to increased satisfaction scores and positive feedback from guests.
- Trained new team members on best practices in delivering outstanding customer service in a fast-paced environment.
- Developed strong relationships with repeat guests, resulting in increased loyalty and return visits.
- Enhanced guest satisfaction by attentively addressing their needs and promptly resolving any issues.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain excellent customer service.
Customer Service Representative
Signature Flight Support
01.2022 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Passenger Service Agent
Signature Flight Support
12.2021 - 01.2022
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Contributed to the achievement of on-time departure goals through efficient gate management processes.
Front End Supervisor
Shoprite
04.2021 - 04.2022
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
High School Diploma -
Washington Township High School
Sewell, New JerseySkills
- Customer service
- Reliability
- Leadership qualities
- Team supervision
- Data entry proficiency (FMS Entry)
- Exceptional communication
- Guest complaint resolution
- Customer rapport
- Hospitality best practices
- Timely complaint resolution
- Teamwork
- Multitasking Abilities
Timeline
Guest Experience Leader
Signature Aviation
05.2024 - Current
Customer Service Representative
Signature Flight Support
01.2022 - 05.2024
Passenger Service Agent
Signature Flight Support
12.2021 - 01.2022
Front End Supervisor
Shoprite
04.2021 - 04.2022
High School Diploma -
Washington Township High School
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