Connor Pierce
Rochester,NY
Summary
Experienced Customer Experience and Business Development professional with a history of managing key client relationships and driving sales growth. Skilled in onboarding new accounts and developing marketing strategies to enhance product sales. Strong communicator with the ability to facilitate training sessions and manage cross-functional teams.
Overview
11
11
years of professional experience
Work History
Customer Experience Representative – HPE Aruba
INGRAM MICRO
01.2024 - Current
- Facilitated communication and collaboration between sales and vendor teams to enhance product sales.
- Onboard new accounts to the Ingram team through an introductory call
- Developed and executed marketing strategies to boost product awareness and sales.
- Organized and managed events to strengthen partnerships between Ingram Micro and vendors.
- Run campaigns to bring awareness to the product, as well as actively recruit for various membership programs Ingram offers
- Perform trainings and speak in front of various groups to provide information to sales and/or vendor representatives
Business Development Representative - SMB Sales
INGRAM MICRO
04.2022 - 01.2024
- Own and manage approx
- 120 accounts within the SMB Central territory
- Facilitate relationships with resellers and vendors
- Developed strategies with field representatives to help accounts grow resellers business and utilize our resources
- Established extremely strong customer relationships & provided high levels of customer service
- Conducted new account introductory calls to establish an immediate relationship with accounts
- Creating and tracking sales opportunities through pipeline
- Handle customer inquiries by telephone and email and provide a quick and thorough solution
- Provide demos, presentations and Teams calls for various products, websites and promotions offered to accounts and vendors
- Aid with deal registrations and facilitate deals between accounts and vendors
- Onboarded 40+ accounts and showed 48% growth in 2022 sales
- 44% growth through 2023 sales to date, with 30+ accounts onboarded
Solutions Specialist - Fortinet Line
INGRAM MICRO
06.2021 - 04.2022
- Assisting in training of all new employees to the team
- Involved in various groups that specialize in optimizing the onboarding and training processes, as well as employee satisfaction
- Onboarding new associates and assisting in their transition into Ingram Micro
- Managing and maintaining focus accounts to sustain vendor satisfaction
- Handle customer inquiries and resolve basic support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
- Oversees and manages the largest account (CDW) within the vendor grossing 20-25m quarterly
- Showed 80% growth as a vendor line in licensing in 2021
- Developed a basic knowledge of technology and product knowledge with Fortinet
- Finished 118% on quota in 2021
Support Representative
INGRAM MICRO
09.2020 - 06.2021
- Company Overview: PARTNER LICENSING GROUP - FORTINET LINE
- Processing customer transactions and/or updating, correcting, or altering transactions as requested
- Reviews and verifies the accuracy of the request and transaction and completes the transaction accordingly
- Maintains records associated with the transaction and prepares related reports as needed
- Manages customer inquiries and resolves basic support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience
- Account Owner for CDW Partnership for Fortinet – handle all escalations, vendor relationship with assigned reps, work with CDW on adapting to Ingram processes
- PARTNER LICENSING GROUP - FORTINET LINE
Public Safety Dispatcher
TOWN OF TONAWANDA POLICE DEPARTMENT
02.2019 - 04.2021
- Determine response requirements, relative priorities of situations and dispatch units
- Provide emergency medical instructions to callers
- Handling and maintaining highly sensitive information
- Perform official law enforcement support tasks such as data entry of police and various other reports, warrant entry, and validation
Account Clerk Typist
ERIE COUNTY SHERIFF’S ADMINISTRATIVE OFFICE
08.2019 - 09.2020
- Balancing various accounts payable and accounts receivable accounts
- Assisted in upkeep of disciplinary records for the Chief of Administration
- Prepares and keyboards vouchers, purchase orders and requisitions
- Assisted in maintenance of payroll records
Hardwood Floor Technician
P&K HARDWOOD RESTORATION
05.2015 - 07.2019
- Conducted in-home consultations to assess hardwood flooring conditions and provided accurate cost estimates for sanding and refinishing services.
- Coordinated all training for new hires
- Follow established safety rules and regulations to maintain a safe and clean environment
- Assists in handling cash flow and ordering supplies and basic clerical data entry
Cashier
GROVER CLEVELAND GOLF COURSE
05.2018 - 11.2018
- Assist customers by providing information and resolving their complaints
- Coordinated Erie County Amateur Championship 2018 with day of event planning
Coach
KIDS CHOICE SPORTS
01.2016 - 06.2016
- Plan, organize, and conduct practice sessions with safety as a priority
- Conducted 4-6 1-hour sessions a day, including groups of 10-15 children each session
Store Associate
7-ELEVEN
09.2015 - 06.2016
- Open and close cash registers & maintain a clean and stocked store.
Bus Person
FANARAS
09.2013 - 06.2015
- Set tables with clean linens, condiments, or other supplies & assist customers.
Education
Associate in Applied Science - Business Administration
Erie Community College
Buffalo, NY05-2019
Skills
- Microsoft Office & 365
- Customer relationship management
- Sales strategy development
- Vendor relationship building
- Verbal and written communication
Timeline
Customer Experience Representative – HPE Aruba
INGRAM MICRO
01.2024 - Current
Business Development Representative - SMB Sales
INGRAM MICRO
04.2022 - 01.2024
Solutions Specialist - Fortinet Line
INGRAM MICRO
06.2021 - 04.2022
Support Representative
INGRAM MICRO
09.2020 - 06.2021
Account Clerk Typist
ERIE COUNTY SHERIFF’S ADMINISTRATIVE OFFICE
08.2019 - 09.2020
Public Safety Dispatcher
TOWN OF TONAWANDA POLICE DEPARTMENT
02.2019 - 04.2021
Cashier
GROVER CLEVELAND GOLF COURSE
05.2018 - 11.2018
Coach
KIDS CHOICE SPORTS
01.2016 - 06.2016
Store Associate
7-ELEVEN
09.2015 - 06.2016
Hardwood Floor Technician
P&K HARDWOOD RESTORATION
05.2015 - 07.2019
Bus Person
FANARAS
09.2013 - 06.2015
Associate in Applied Science - Business Administration
Erie Community College
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