Summary
Overview
Work History
Education
Skills
Military Service
Timeline
Generic

Connor Prideaux

Santa Clara,CA

Summary

Personable and dedicated Technician and Customer Service Representative with extensive experience in all technical industries. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

22
22
years of professional experience

Work History

Advanced Integration Test Technician

Maxar Technologies
Palo Alto
10.2021 - 04.2023
  • Able to set up, adjust, and calibrate standard test apparatus or device test equipment to conduct, all functional, operational, and environmental and life tests to evaluate performance and reliability of prototypes and/or production model satellites
  • Veteran at installing and testing electrical components and connectors with correct calibrated tools per procedure within each test/install phase
  • Proficient in performing S/C software performance tests for communications, telemetry and command, thermal, power, propulsion and attitude/control subsystems
  • Adept at applying power and configuring the spacecraft per the applicable test procedure per test phase
  • Trained in the operation of various types of test equipment such as oscilloscopes and Digital Volt Meters, Spectrum Analyzer, Signal Generator and Network Analyzer
  • Operated spacecraft test consoles such as the Payload and Electrical test Racks per applicable test procedures during different test phases
  • Qualified to analyze and interpret electrical/RF test data
  • Competent in providing diagnostic malfunctions and offer test result feedback to Vehicle and System Engineers
  • Adept in reading, understanding, and following Quality policies and ISO directives
  • Able to write detailed pass down, TAR and NCR reports.

Product Advisor/trainer/tech Assistant

Microsoft
San Jose
02.2013 - 04.2019
  • Helped customers discover, enable, and implement leading edge technology solutions and services across a broad range of devices to exceed their expectations
  • Collaborated with peers, store leaders, corporate, and field team members in the development of the procedures that led to long-term relationships with satisfied customers
  • Trained several employees on operating system and services to increase productivity and sales
  • Conducted one-on-one customer trainings on OS and Office and helped them troubleshoot software/network issues
  • Received Most Valuable Player for excellent customer service and team building skills.

Service Technician

Frys Electronics
San Jose
03.2010 - 01.2013
  • Proficient in troubleshooting and repair of various PC desktop and laptop models
  • Excellent ability to dismantle, troubleshoot and repair various Apple computer models
  • Provided excellent customer service talking with clients and checking in computer units
  • Maintained organized well written repair log and kept timely deadline to meet an average or above average quota in sales and repairs
  • Kept area organized and neat, maintained toolbox and set number of tools
  • Efficiently multi-tasked answering phone calls, checking in clients at the counter and finishing repairs
  • Maintained a 90% repair success rate for first time repairs on both PC's and Macs.

Communications Technician

Comcast
Hayward
08.2008 - 11.2009
  • Performed residential wiring, connects, disconnects and customer interface for cable, voice, and digital products
  • Responsibilities included cleaning, maintaining, and stocking vehicle and equipment
  • Completed associated paperwork in a timely manner
  • Properly operate and maintain installation tools and equipment
  • Able to perform job from high places (on poles and roofs); excelled ability to climb poles with proper equipment.

Landscape Surveyor

WaterWise-Consulting Inc
San Jose
03.2008 - 08.2008
  • Acquired lead surveyor within a few months working for the company
  • Identify and determine the different types of landscapes, irrigation systems, and plant materials
  • Ability to read and understand several different type of irrigation system maps
  • Performed basic and complex landscape measurements
  • Complete survey forms neatly and accurately
  • Outstanding Customer Service and communication skills.

Installer/Technician

Advance Dealer Services
San Jose
05.2005 - 12.2007
  • Installed many various mobile electronics systems with minimum callbacks; car security, navigation systems, audio/video, and other mobile accessories
  • Repair and troubleshot mobile electronic systems.

Avionics Technician

United States Army
Fort Bragg, NC
08.2001 - 11.2004
  • Over three and a half years, experience as an Avionics Technician
  • Supervised and trained coworkers on Mine dispensing system for the UH-60 (Blackhawk) helicopter
  • Received several citations for reducing 90% of aircraft work-orders
  • Assisted in the completion of a major scheduled inspection and test flight for a UH-60
  • Successfully released a UH-60 20 days ahead of a 45 day standard time frame
  • Team player in the logistical support/breakdown of 6 Chinook helicopters after returning from deployment
  • All helicopters were fully operational in a matter of 10 short days
  • Team player in the completion of 8600 flight hours working in Korea without incident
  • Troubleshot avionic cryptographic equipment using technical manuals and schematic drawings to diagnose and isolate faults.

Education

High School Diploma -

Santa Clara High School
06.2001

Skills

  • Avionics
  • Computer Networking
  • Desktop Support
  • Service Technician Experience
  • Operating Systems
  • Software Troubleshooting
  • Technical Support
  • Microsoft Windows
  • Troubleshooting
  • Hardware Installation
  • Performance Testing
  • Test equipment operation
  • Battery testing
  • Functional Testing
  • Data Collection
  • Diagnostic Tools
  • Electrical Troubleshooting
  • Product Testing
  • Equipment Operation
  • Performance monitoring
  • Problem-solving aptitude
  • Presentation Skills
  • Written Communication
  • Organizational Skills
  • Documentation and Recordkeeping

Military Service

United States Army, Specialist

Timeline

Advanced Integration Test Technician

Maxar Technologies
10.2021 - 04.2023

Product Advisor/trainer/tech Assistant

Microsoft
02.2013 - 04.2019

Service Technician

Frys Electronics
03.2010 - 01.2013

Communications Technician

Comcast
08.2008 - 11.2009

Landscape Surveyor

WaterWise-Consulting Inc
03.2008 - 08.2008

Installer/Technician

Advance Dealer Services
05.2005 - 12.2007

Avionics Technician

United States Army
08.2001 - 11.2004

High School Diploma -

Santa Clara High School

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Connor Prideaux