Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Connor Probst

Salt Lake City

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Always looking to develop new skills.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

The Home Depot Inc
05.2022 - 06.2025
  • Responded to customer requests for products, services, and company information.
  • Managed timely and effective replacement of damaged or missing products.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Responded proactively and positively to rapid change.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Delivered prompt service to prioritize customer needs.
  • Trained new personnel regarding company operations, policies and services.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Informed customers of promotions to increase sales productivity and volume.
  • Maintained current knowledge of evolving changes in marketplace.

Education

High School Diploma -

Wasatch Academy
Mount Pleasant, UT
05-2021

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Retail sales customer service
  • Time management
  • In-store support
  • Shipping and receiving
  • Active listening
  • Technical troubleshooting
  • Conflict resolution
  • Sales expertise
  • Adaptability and flexibility

Accomplishments

Sales Associate of the month for February 2025 - Outstanding customer service and time management.

Timeline

Customer Service Representative

The Home Depot Inc
05.2022 - 06.2025

High School Diploma -

Wasatch Academy