Connor Reed
Salem
Summary
Dynamic and results-oriented professional with a proven track record at Wells Fargo, adept in conflict resolution and customer satisfaction enhancement. Excelled in high-stress situations, leveraging critical thinking and computer proficiency to boost loyalty and operational efficiency. Demonstrated excellence in active listening and problem resolution, contributing significantly to team success and customer retention.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Wells Fargo
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Chip Stocker
Prosprr
11.2022 - 01.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Solar Consultant
Blue Raven Solar
06.2022 - 11.2022
- Continually exceeded sales targets, contributing to the overall success and growth of the company''s solar consulting division.
- Contributed to a reduction in carbon emissions by promoting clean energy solutions to residential and commercial customers.
- Streamlined the consultation process for improved efficiency and customer satisfaction.
- Conducted comprehensive site assessments to determine optimal solar system configurations for clients'' needs.
Customer Service Representative
Columbia Sportswear
12.2021 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
House Keeper
Alyeska Hostel
03.2019 - 07.2020
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Disposed of trash and recyclables each day to avoid waste buildup.
Sandwich Artist
SUBWAY®Restaurants
04.2016 - 03.2019
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
Diploma -
Galena Highschool
Anchorage, AK04.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
Timeline
Customer Service Representative
Wells Fargo
01.2023 - Current
Chip Stocker
Prosprr
11.2022 - 01.2023
Solar Consultant
Blue Raven Solar
06.2022 - 11.2022
Customer Service Representative
Columbia Sportswear
12.2021 - 06.2022
House Keeper
Alyeska Hostel
03.2019 - 07.2020
Sandwich Artist
SUBWAY®Restaurants
04.2016 - 03.2019
Diploma -
Galena Highschool
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