Connor Reynolds
Richardson
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Raising Cane's Restaurants
12.2024 - Current
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
Merchandiser
Shiftsmart
09.2023 - 10.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Monitored store traffic and customer engagement to determine display effectiveness.
- Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements.
- Pushed and stocked product in multiple departments and consistently met time targets.
- Ensured timely replenishment of stock on shelves by coordinating with inventory management teams.
- Kept work areas neat, clean and free from debris.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Managed timely and effective replacement of damaged or missing products.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
Customer Service Representative
Circle K
08.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Conducted daily equipment checks to ensure operational efficiency.
- Managed inventory levels to prevent shortages and reduce waste.
- Increased repeat business with high standards of food quality and service.
- Participated in regular trainings to stay current on industry best practices and trends.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Food Service Worker
University of Maine, Orono
04.2021 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced food preparation times by organizing workstations effectively.
- Improved dining experience by maintaining clean and organized eating area.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Demonstrated knowledge of menu items and corresponding ingredients.
Education
No Degree - Music
University of Maine
Orono, MEHigh School Diploma -
Woodland Jr/Sr High School
Baileyville, ME08-2020
No Degree - Culinary Arts
St.Croix Regional Technical Center
Calais, ME06-2019
Skills
- Time management
- Teamwork and collaboration
- Multitasking and organization
- Customer service
- Quality control
- Attention to detail
- Health code compliance
- Equipment maintenance
- Reliability and punctuality
- Flexible schedule
- Safe food handling
- Cleaning procedures
- Quick learner
- Shelving of products
- Critical thinking
- Product knowledge
- Staff training
- Reading comprehension
- Shipping and logistics
- Product and service solutions
- Food preparation
Certification
- Food Handler Certification - State or Local Health Departments.
Languages
English
Native or Bilingual
French
Elementary
Timeline
Crew Member
Raising Cane's Restaurants
12.2024 - Current
Merchandiser
Shiftsmart
09.2023 - 10.2024
Customer Service Representative
Circle K
08.2021 - 05.2022
Food Service Worker
University of Maine, Orono
04.2021 - 05.2021
No Degree - Music
University of Maine
High School Diploma -
Woodland Jr/Sr High School
No Degree - Culinary Arts
St.Croix Regional Technical Center
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