Connor Richards
Phoenix,AZ
Summary
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
7
7
years of professional experience
Work History
Director of Sales Training
Sol Capital
01.2023 - Current
- Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
- Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
- Developed and designed virtual training aids to enhance and simplify training processes.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed field training to enhance participants' skills.
- Improved revenue generation speed of new hires 28% by implementing new, improved onboarding process.
- Conducted training courses and prepared videos for long-term use.
- Created in-depth training manual for all employees.
- Tested all training software and hardware prior to commencing training programs.
Sales Manager
Express Flooring
06.2022 - 06.2023
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Prepared sales presentations for clients showing success and credibility of products.
Insurance Sales Manager
Heartland Retirement Group
05.2020 - 06.2022
- Conducted agency sales meetings to communicate agency developments and discuss agents' sales figures and emerging opportunities.
- Reviewed clients' policies every year and recommended product additions or revisions to reflect changing needs.
- Prospected for new business by obtaining client referrals, making cold calls and engaging in business-building strategies.
- Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency's aggregate sales figures.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
National Sales Representative
General Steel Corporation
05.2019 - 05.2020
- Maintained and organized customer database of over 1000 clients nationwide.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Built diverse and consistent sales portfolio.
Sales Representative
ADT Security Services
01.2017 - 05.2019
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Negotiated terms and pricing structures with key decision-makers to maximize profits.
- Developed and maintained strong sales pipelines with qualified leads.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Set up new accounts, established customer credit and set up payment methods.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
In School - Business Administration
Front Range Community College
Westminster, CO05.2026
Skills
- Sales Coaching
- Problem Solving
- Customer Retention
- Team Leadership
- Emotional Intelligence
- Adaptability
- Training Manual Creation
- Business Administration
- New Hire On-Boarding
- Appointment Scheduling
Timeline
Director of Sales Training
Sol Capital
01.2023 - Current
Sales Manager
Express Flooring
06.2022 - 06.2023
Insurance Sales Manager
Heartland Retirement Group
05.2020 - 06.2022
National Sales Representative
General Steel Corporation
05.2019 - 05.2020
Sales Representative
ADT Security Services
01.2017 - 05.2019
In School - Business Administration
Front Range Community College