Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Connor Ridings

Kent,WA

Summary

Dynamic leader with proven expertise in customer service and catering sales honed at Chick-Fil-A. Excelled in client relationship management and team leadership, significantly enhancing client satisfaction and team productivity. Renowned for reliability and flexibility, adept at fostering vendor relations and driving repeat business.

Overview

7
7
years of professional experience

Work History

Catering Coordinator

Chick-Fil-A
11.2023 - 11.2024
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Oversight on all restaurant catering orders, including confirmation, execution, and follow-up.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Collaborated with Marketing Director to expand the company''s clientele base.
  • Increased efficiency in inventory management, preventing overstock and waste.

Team Leader

Chick-Fil-A
02.2019 - 11.2023
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Kitchen Shift Leader

Chick-Fil-A
02.2018 - 01.2019
  • Mentored junior staff
  • Maintained a clean, safe, and sanitized work environment in compliance with health regulations.
  • Improved kitchen efficiency by implementing processes and workflows.

Education

No Degree - Creative Writing

Grand Canyon University
Phoenix, AZ

High School Diploma -

Seattle Christian School
SeaTac, WA
06-2017

Skills

  • Team Leadership
  • Customer service
  • Time management
  • Catering sales
  • Flexibility
  • Client relationship management
  • Vendor relations
  • Teamwork and collaboration
  • Reliability

Languages

Spanish
Limited Working

Timeline

Catering Coordinator

Chick-Fil-A
11.2023 - 11.2024

Team Leader

Chick-Fil-A
02.2019 - 11.2023

Kitchen Shift Leader

Chick-Fil-A
02.2018 - 01.2019

No Degree - Creative Writing

Grand Canyon University

High School Diploma -

Seattle Christian School

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Connor Ridings