Connor Robles
Golden,CO
Summary
Dynamic customer service and sales professional with a proven track record of thriving in high-pressure environments and delivering exceptional results. I’m passionate about building strong client relationships through active listening, conflict resolution, and strategic problem-solving. Known for exceeding sales targets and driving success across complex, multi-level organizations, I combine hands-on experience with strategic thinking to create impactful solutions that enhance performance and strengthen customer loyalty.
Overview
3
3
years of professional experience
Work History
Sous-Chef
Humble House
2025.08 - Current
- Assisted the Executive Chef in managing daily kitchen operations, ensuring consistent food quality and presentation.
- Handled high-pressure dinner rushes single-handedly, delivering quality dishes.
- Supervised and trained kitchen staff, delegating tasks to maintain efficiency and timely service.
- Oversaw food preparation and cooking processes, ensuring compliance with health, safety, and sanitation standards.
- Monitored inventory levels, ordered supplies, and managed stock rotation to reduce waste and control costs.
- Collaborated with Executive Chef to develop and implement new menu items based on seasonal ingredients and customer preferences.
- Maintained a clean, organized, and safe kitchen environment at all times.
Entrepreneur / Business Owner / Multi-State
Oaks
2024.09 - Current
- Founded and scaled a multi-state jewelry business operating across Colorado, Hawaii, Texas, Utah, and New York, generating consistent revenue growth through direct-to-consumer and wholesale channels.
- Exceeded quarterly sales targets by up to 30%, achieving 130% of quota through strategic pricing, merchandising, and relationship-driven sales.
- Secured 5 new wholesale/business contracts in 30 days, resulting in a 50% month-over-month increase in sales revenue.
- Drove 70% year-over-year business growth by expanding product lines, improving customer retention, and optimizing sales funnels.
- Designed and launched a custom e-commerce platform, increasing online sales and expanding customer reach beyond physical markets.
- Created and executed social media video campaigns and branded marketing collateral, contributing to measurable increases in traffic, engagement, and conversion rates.
- Managed end-to-end sales operations in fast-paced, multi-channel environments, including sourcing, pricing, fulfillment, and customer relations.
- Demonstrated high levels of self-direction, accountability, and integrity, independently overseeing sales strategy, vendor negotiations, and client relationships.
- Quickly learned and adapted to new challenges, driving growth and innovation.
Customer Service Representative
Movement Gyms Inc
2023.04 - 2025.09
- Ranked in the Top 10% of sales representatives based on overall quota attainment.
- Placed #2 out of 18 reps in quarterly membership sales performance.
- Exceeded sales quota by 25% consistently across multiple quarters through consultative selling and relationship management.
- Outperformed peers in membership sales, earning performance-based raises and recognition.
- Managed high-pressure and escalated client situations, resolving disputes efficiently while maintaining strong, long-term business relationships.
- Successfully handled escalated accounts and complex calls, delivering solutions that balanced client satisfaction with organizational objectives.
- Resolved customer complaints with empathy and strategic problem-solving, contributing to increased client loyalty and repeat business.
- Responded to client inquiries regarding products, services, and policies with accuracy and urgency, supporting retention and upsell opportunities.
- Developed deep product and service knowledge to deliver tailored recommendations aligned with individual client needs and business goals.
Education
Bachelor of Science - Business Administration
Colorado Christian University
Lakewood, Colorado05.2025
Skills
- Business Analysis Techniques
- Sales Experience and Techniques
- Relationship Building and Maintaining
- Microsoft Office: Excel, Word, PowerPoint
Timeline
Sous-Chef
Humble House
2025.08 - Current
Entrepreneur / Business Owner / Multi-State
Oaks
2024.09 - Current
Customer Service Representative
Movement Gyms Inc
2023.04 - 2025.09
Bachelor of Science - Business Administration
Colorado Christian University