Connor Romano
McDonald,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, notably at Chic-Fil-A. Excelled in problem-solving and team collaboration, significantly improving service delivery and efficiency. Demonstrated expertise in customer service and organizational skills, leading to a noticeable increase in sales through strategic upselling.
Overview
2
2
years of professional experience
Work History
Front of House Associate
Chic-Fil-A
01.2024 - Current
- Remembered, recited and promoted variety of menu items.
- Monitored daily cash flow through accurate cash handling procedures and end-of-shift reconciliations for reduced discrepancies.
- Actively upsold menu items such as desserts during busy hours which led to an increase in average check size.
- Enhanced customer satisfaction by providing exceptional service and timely seating arrangements.
- Collaborated with kitchen staff to address dietary restrictions and special requests, resulting in satisfied customers.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Maintained a clean and inviting environment for guests, ensuring a positive dining experience.
- Streamlined order-taking process for increased efficiency in food delivery to guests.
Front of Store Attendant
Target
04.2023 - 10.2023
- Collaborated with team members to maintain a positive workplace atmosphere while working towards achieving store targets.
- Resolved customer concerns and complaints in a timely manner, ensuring complete satisfaction and repeat business.
- Streamlined checkout process by accurately handling cash transactions, issuing receipts, and bagging merchandise.
- Maintained safety standards throughout the store by addressing spills or hazards promptly and adhering to company protocols.
- Processed returns and exchanges courteously while upholding store policies to ensure customer satisfaction remained high.
- Participated in regular staff meetings to discuss performance metrics, goals, and strategies for improving overall store operations.
- Operated POS systems to accurately process customer purchases.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Cleared parking lot of litter and foreign debris.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted in training new hires on proper procedures related to cart attendant responsibilities, fostering teamwork and collaboration.
Footwear Sales Associate
Dicks Sporting Goods
04.2022 - 10.2022
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
- Drove team revenue totals by bringing in top sales numbers.
- Conducted thorough product research to stay informed of current trends, styles, and technologies in the footwear industry.
- Advertised best-selling shoe products and trendy brands.
- Consistently met or exceeded personal sales targets through exceptional customer service and persuasive selling techniques.
- Provided expert guidance on proper footwear sizing, fit, and care to ensure optimal comfort for customers.
- Maintained accurate knowledge of new products and services based on changing market trends.
- Built trusting relationships with coworkers, fostering a positive work environment conducive to collaboration.
- Assisted in inventory management, conducting regular stock checks and replenishing items as needed.
- Participated in ongoing training sessions to enhance product knowledge and improve selling techniques.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Greeted and offered sales assistance to every customer upon entry into store.
Education
High School Diploma -
West Allegheny Senior High School
Imperial, PA05.2024
Mechatronics Engineering Certificate -
Community College of Allegheny County
Pittsburgh, PA05.2024
No Degree - Dual Enrollment
Robert Morris University
Coraopolis, PANo Degree -
Pittsburgh Technical College
Oakdale, PASkills
- Customer service expertise
- Problem-Solving
- Time Management
- Attention to Detail
- Reliability
- Team Collaboration
- Organizational Skills
Accomplishments
- Eagle Scout Award Recipient
Timeline
Front of House Associate
Chic-Fil-A
01.2024 - Current
Front of Store Attendant
Target
04.2023 - 10.2023
Footwear Sales Associate
Dicks Sporting Goods
04.2022 - 10.2022
High School Diploma -
West Allegheny Senior High School
Mechatronics Engineering Certificate -
Community College of Allegheny County
No Degree - Dual Enrollment
Robert Morris University
No Degree -
Pittsburgh Technical College
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