Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Connor Ross

Homestead,FL

Summary


Results-driven Sales Manager with extensive experience in door-to-door and in-home high-value sales. Demonstrates a consistent track record of closing deals and driving revenue in challenging environments. Proven leader with a strong ability to grow team performance, develop talent, and foster a collaborative culture. Skilled in building and maintaining robust customer relationships, leveraging technology for enhanced efficiency, and delivering impactful training programs. Adept at strategic planning, negotiation, and performance monitoring. Known for exceptional problem-solving abilities, adaptability, and a commitment to achieving and exceeding sales targets.

Overview

11
11
years of professional experience

Work History

Customer Development Team Leader

Power Home Remodeling
02.2024 - Current
  • Rapidly promoted to Team Leader within one quarter of hire, reflecting exceptional performance and leadership capabilities.
  • Elevated culture and performance in the top-performing office across the entire company, consistently surpassing sales targets.
  • Trained and mentored new team members, fostering a collaborative and results-oriented environment.
  • Mastered the art of door-to-door sales, leveraging persuasive communication, resilience, and a deep understanding of customer psychology to achieve high conversion rates.
  • Directed door-to-door sales operations, strategically planning routes and approaches to maximize efficiency and success.
  • Managed a team of 7 sales representatives, providing daily guidance, performance feedback, and support to ensure team success.
  • Trained and developed new team members, utilizing Keynote presentations to effectively communicate sales techniques, company values, and best practices.
  • Fostered a collaborative and results-oriented environment, driving both individual and team achievements.

Solar Sales Consultant

Sunrun
03.2021 - 01.2024
  • Spearheaded a high-performing sales team in the top office on the East Coast, achieving consistent championship status.
  • Led a leadership group to drive strategic initiatives and enhance team performance.
  • Trained and onboarded new hires during their initial 30-90 days, ensuring a smooth integration and quick ramp-up to productivity.
  • Conducted comprehensive sales training for a large office of 100+ representatives, focusing on advanced sales techniques and industry best practices.
  • Excelled at In-home sales, building strong customer relationships and closing high-value deals in the challenging door-to-door sales environment.
  • Demonstrated a long track record of success in face-to-face interactions with customers, refining and applying expert sales skills to drive exceptional results.



Starbucks License Store Manager

Compass Group USA
11.2018 - 09.2020
  • Managed daily operations with a focus on maintaining product quality and exceptional customer service.
  • Played a key role in enhancing team productivity and customer satisfaction in a high-traffic environment.
  • Promoted to Manager within 90 days, demonstrating leadership and quick adaptation to high-volume operations.
  • Oversaw the largest volume store within the Eurest division, consistently exceeding sales targets and delivering top-tier customer service.
  • Led a team of 9, driving operational improvements and achieving a remarkable transformation of an underperforming location.
  • Implemented efficient processes for scheduling, inventory management, and daily sales reporting, contributing to increased store profitability.
  • Delivered comprehensive training programs, ensuring new hires were equipped to uphold company standards.

Barista Shift Supervisor

Starbucks
07.2017 - 02.2019
  • Achieved certifications as a Barista Trainer and Coffee Master, recognized for outstanding performance as Employee of the Quarter.
  • Led shifts with a focus on time management, operational efficiency, and team collaboration.
  • Cultivated strong customer relationships, driving repeat business and enhancing the overall customer experience.
  • Maintained adherence to quality assurance standards and marketing guidelines, ensuring store operations aligned with brand expectations.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Designed and adjusted work schedules to meet business demands.
  • Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Vivint Solar Sales Representative

Vivint Solar
12.2016 - 07.2017
  • Led a successful cold sales initiative, independently managing the sales process from lead generation to closing.
  • Educated homeowners on solar energy benefits, resulting in significant conversion rates and increased market penetration.
  • Created and presented customized financial plans, effectively communicating the long-term value proposition of solar energy.
  • Built and maintained strong client relationships, ensuring customer satisfaction and fostering long-term loyalty

Barista

Starbucks
10.2013 - 11.2016
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.

Education

Business Administration And Management

Middlesex County College
Edison, NJ

High School Diploma -

Edison High School
Edison, NJ
06.2013

Skills

  • SALES EXPERTISE: Proficient in door-to-door and in-home high-value sales, with a proven ability to close deals and drive revenue in challenging environments
  • TEAM LEADERSHIP: Demonstrated success in growing team performance, developing talent, and fostering a collaborative work environment
  • CUSTOMER COMMUNICATION: Skilled in building and maintaining strong customer relationships through effective and empathetic communication
  • TECHNOLOGY UTILIZATION: Experienced in leveraging CRM systems, sales software, and digital tools to enhance efficiency and track performance
  • Management & Training: Adept at managing teams, delivering targeted training programs, and mentoring new hires to achieve high performance
  • Strategic Planning: Capable of developing and implementing sales strategies to meet and exceed targets
  • Problem Solving: Strong analytical skills to identify issues and implement effective solutions in sales and team dynamics
  • Negotiation: Expert in negotiating contracts and closing high-value deals, ensuring favorable outcomes for both the company and customers
  • Performance Monitoring: Proficient in tracking sales metrics and using data to drive improvements and achieve goals
  • Adaptability: Able to quickly adjust strategies and approaches to meet evolving market conditions and customer needs

Languages

Spanish
Professional Working

Timeline

Customer Development Team Leader

Power Home Remodeling
02.2024 - Current

Solar Sales Consultant

Sunrun
03.2021 - 01.2024

Starbucks License Store Manager

Compass Group USA
11.2018 - 09.2020

Barista Shift Supervisor

Starbucks
07.2017 - 02.2019

Vivint Solar Sales Representative

Vivint Solar
12.2016 - 07.2017

Barista

Starbucks
10.2013 - 11.2016

Business Administration And Management

Middlesex County College

High School Diploma -

Edison High School

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Connor Ross