Connor Ryan
Plano,TX
Summary
Results-oriented Business Operations Analyst with over 5 years of experience at AT&T, specializing in data extraction, transformation, and Power BI reporting. Proficient in SQL and DAX, with strong troubleshooting skills and a proven ability to conduct thorough data investigations. Committed to leveraging analytical skills to support strategic decision-making and optimize business processes.
Overview
7
7
years of professional experience
Work History
Principal Business Operations Analyst
AT&T
01.2024 - Current
- Oversaw reporting processes for Consumer, Mid-markets and Business Call Centers to measure training effectiveness.
- Created and implemented reporting frameworks that served as benchmarks for the entire organization.
- Facilitated separation reporting to enhance consumer client tracking of attrition rates.
- Developed comprehensive reporting delivered monthly to consumer call center leadership.
Lead Business Operations Analyst
AT&T
01.2022 - 01.2024
- Sourced hierarchy, key performance indicators, and training data from various platforms such as Azure, Snowflake, and SQL Server.
- Optimized data models to align with client requirements, enhancing reporting hierarchies and integrating key performance indicators.
- Generated insightful reports through Power BI and Excel to enhance data analysis and decision-making processes.
- Delivered strategic insights to enhance call center training effectiveness.
Senior Project Program Manager
AT&T
06.2020 - 01.2022
- Managed AT&T’s relationships with University Partners, Coursera and Udacity.
- Worked with vendors to ensure that their programs are open to and relevant for all AT&T employees.
- Synthesized and reported University Partner, Coursera and Udacity data to internal business units.
- Advised employees and business units on different training offerings from external vendors.
Media Production Manager
AT&T
06.2019 - 06.2020
- Implemented a project management tool to showcase the media team’s created value to internal clients.
- Created a function to measure each client’s media team utilization based off the client’s funding.
- Created a measure that utilized data collected on the media team to showcase the teams value.
Education
Bachelor of Business Administration - Management Information Systems; Minor in Film and Digital Media
Baylor University
Waco, TX05.2019
Skills
- Data manipulation using SQL
- Power BI proficiency
- DAX proficiency
- Data extraction and transformation
- Excel
- Snowflake
- Python
- Power Automate
Timeline
Principal Business Operations Analyst
AT&T
01.2024 - Current
Lead Business Operations Analyst
AT&T
01.2022 - 01.2024
Senior Project Program Manager
AT&T
06.2020 - 01.2022
Media Production Manager
AT&T
06.2019 - 06.2020
Bachelor of Business Administration - Management Information Systems; Minor in Film and Digital Media
Baylor University
Additional Course Work
- Data Structures and Algorithms course through Berkley’s extension program.
- Mathematics for Machine Learning: Linear Algebra course through Coursera.
- Hands on Snowflake Training through AT&T.
- Hands on Databricks training through AT&T.
- Statistics for Data Science and Business Analysis through Udemy
- Python for Everybody courses through Coursera