Connor Scribner

As Account Executive, I report directly to the CEO of Matrix Construction Services and serve on the Executive Leadership Team. In my role, I oversee all business operations related to the business development & account management departments in all four major Texas markets (DFW, HOU, AUS, SAN).

• Direct oversight and management of business development, account management, & estimating team members and resources with a hyper focus on top line revenue growth by farming existing accounts & penetrating new client accounts.
• Lead, train, & manage business development and account management teams by setting quarterly objectives in conjunction with overall organizational goals and objectives.
• Responsible for the reporting of annual, quarterly, and monthly revenue planning and performance in all major Texas markets.
• Directly responsible for opportunity growth of existing accounts, identifying new client accounts and direct oversight and mentorship of assigned account managers, business development representatives & estimators.
• Identify new client targets and opportunities within client accounts. Create and develop strategies to further penetrate accounts through all major verticals in all markets served.
• Leverage CRM to continually analyze and evaluate performance of business development and account management teams by defining and reevaluating metrics and key performance indicators.
• Partner with CFO to ensure clients are fulfilling payment terms and service agreement commitments as set forth by Matrix Construction Services.
• Create sales and networking strategies to align with marketing department initiatives.
• Foster a winning culture of teamwork, accountability, and collaboration as it relates to client partnerships and opportunity growth.
• Serves as primary liaison for Apartment Association activities and promotes all company and industry events while also encouraging team participation.

As Vice President of Operations, I reported directly to the CEO of Matrix Construction Services and served on the Executive Leadership Team. In my role, I oversaw all business operations related to the business development, account management, & estimating departments in all four major Texas markets (DFW, HOU, AUS, SAN). During this period, the organization’s revenue improved 112% from 24M to 51M annually while I also oversaw the implementation of Sage 100 (Estimating), Salesforce (CRM) & Contact Boss (Subcontract/Vendor Management)

• Direct oversight and management of business development, account management, & estimating team members and resources with a hyper focus on top line revenue growth and gross margin improvement.
• Direct responsibility for departmental operating plan and budgets. Consistently operated under budget while exceeding targets set forth by the organization. Ensured fiscal responsibility and accountability throughout the organization.
• Responsible for the hiring, training and ongoing development of business development, account management, and estimating team members.
• Responsible for the reporting of annual, quarterly, and monthly revenue planning and performance in all four Texas markets
• Implement and oversee business development and account management methodology to grow existing client base of opportunity by holding team members accountable to the performance of plan.
• Responsible for the management and oversight of statewide opportunity pipeline.
• Partner directly with CFO ensuring clients are fulfilling payment terms and service agreement commitments set forth by Matrix Construction Services.
• Develop and created estimating best practices, methods, and processes to ensure client opportunities are fully scoped and priced within context to support all other functional areas
• Responsible for competitive labor, material, supervision, and overhead pricing.
• Cultivated strong relationships with key stakeholders, including clients, vendors, & subcontractors to promote partnership and long-term success.
• Utilized proven construction management and project management skillset to maintain proper level of oversight and performance of projects leveraging company leadership and assets.
• Partnered with VP of Construction to ensure pre-construction, sales, & production teams are operating in full alignment and providing highest level of client satisfaction and client retention.

Matrix Construction Services is a leading general contracting firm in the multi-family investment value add industry. As Senior Account Manager, I served as player/coach as I managed key accounts while also overseeing the growth of the account management team in the DFW market. In this role I was responsible for the team’s performance in top-line revenue, gross profit improvement, & customer retention within managed accounts. In addition to my existing account management duties, I was also responsible for:

• Direct oversight and management of Account Management & Estimating teams.
• Developed specific training and performance improvement plans for each team member to address any skill set gaps identified within team members.
• Monthly, Quarterly, & Annual revenue reporting and forecasting to Executive Leadership Team.
• Teaching, coaching, & training all team members in proven account management techniques to ensure client satisfaction & client retention.
• Generation of new leads for direct reports to pursue within new client accounts. Research client target with team & develop client specific strategy to penetrate and convert target into account.
• Continued to expand subcontractor and vendor partnership pool by developing strategic partnerships and leveraging vendor network as outside sales arm.

Matrix Construction Services is a leading general contracting firm in the multi-family investment value add industry. As Account Manager, I was responsible for 85% revenue contracted in DFW office between 2018-2022 while also maintaining 100% customer retention rate. During this time, organizational revenue improved 200% from 8M annually to 24M by April 2022. In this role, my primary focus was to assist my client base in their evaluation of investment assets through traditional due diligence exercises, provide high quality execution and general services to their acquired assets at competitive prices, & communicate effectively on behalf of the organization throughout the pre-construction, construction, and post-construction process.

• Directly responsible for effectively managing client relationships on behalf of Matrix Construction Services while serving as primary liaison to the client for all substantive communication, continually meeting clients' needs and achieving a high-level of client satisfaction.
• Developed and managed a strategic account plan for all managed accounts to meet company objectives, financial targets, and critical milestones to grow new and existing accounts as assigned.
• Properly qualified new opportunities by collecting essential information needed to prepare for client meetings. Responsible for assembling all scope of work documents, on-site takeoffs, and creating estimates related to opportunities farmed within managed accounts.
• Identified client project award process for managed account dependent upon their immediate needs & created sales strategy to convert opportunity to revenue.
• Sourced industry competitive subcontractors & vendors while developing long-lasting mutually beneficial partnerships.
• Delivered scope of work, material submittal, and bid proposal to the client. Once submitted, responsible for all timely and aggressive follow-up for all opportunities submitted to managed accounts.
• Once opportunity had been converted, responsible for partnering with internal construction management stakeholders to ensure timely execution and revenue velocity.
• Managed accounts effectively, utilizing CRM, to maximize customer retention.

As Construction Manager, I directed day-to-day construction operations for multiple multi-million-dollar single-family residential renovation projects. In this role, I managed projects from inception to completion, ensuring timely delivery, operating under budget, & quality adherence.

• Monitored construction progress and quality compliance of subcontractor and vendor partners daily.
• Enhanced client satisfaction by providing regular progress updates and resolving any issues or concerns proactively.
• Oversaw all change management and facilitated approval from the client.
• Established successful relationships with clients, leading to repeat business and positive referrals.
• Collaborated with architects, engineers, and designers to develop innovative solutions for complex construction challenges.

Integris Lighting is a lighting supplier to multi-family developers, hospitality, and senior/assisted living new construction projects across the United States. As the 2nd Project Manager on staff upon startup, I was responsible for all estimating, procurement & project management tasks related to assigned projects. These included but are not limited to:

• Conducted formal review of client RFP and participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
• Developed comprehensive project plans with clear timelines, milestones, and budget requirements, assuring 100% compliance with customer contract requirements.
• Gathered cost and material data for accurate and up-to-date information on material and labor costs. Negotiated contracts with international vendors and suppliers, securing quality materials at competitive prices for efficient use of client resources. Eventually reduced procurement costs through effective negotiations with overseas suppliers and bulk purchasing methodology.
• Presented comprehensive bid proposals to clients, showcasing a clear understanding of their requirements and expectations.
• Upon project award, oversaw all aspects of procurement to product delivery at its destination.
• Developed strong relationships with project stakeholders through regular communication updates, fostering trust and confidence.