Connor Sperry

• Currently volunteering as a Flight Instructor with Civil Air Patrol which has given me the opportunity to network extensively within the aviation community and improve my own knowledge and skills through teaching others
• I have also become familiar with numerous airports, FBO’s, aircraft and aircraft systems
• All cadets that I have provided instruction to thus far have passed their check rides on the first attempt

Engaged in networking opportunities to expand credit union membership base at events such as professional baseball games and soccer games. Explained the product and service offerings in order to increase membership and enhance the experience of current members.

• Analyzed data and calls for the Credit Union Service Center in order to ensure efficiency and outstanding service in every member interaction
• Worked directly with service managers to provide feedback and ideas for improvement within agent teams
• Trained new QA Analysts and fostered an environment of continuous improvement

• Worked directly with service agents in order to ensure the best quality service to members on each and every call
• Coached agents on sales techniques to improve sales performance regarding member products
• Worked to boost team morale through individual support and motivational techniques along with side by side coaching with each agent

• Provided exceptional member service which regularly resulted in members requesting to speak with my manager in order to leave a compliment about the service I provided
• Quickly advanced from agent to Team Lead due to performance of both service to members and product sales
• Gained extensive financial experience and literacy through speaking with members as well as interacting with countless business owners