Connor Stidham
Shingle Springs,CA
Summary
Dynamic professional with extensive experience in customer service and team development. Proven ability to enhance guest experiences through effective scheduling and staff training. Skilled in data entry and proficient in Microsoft Excel, consistently improving service quality and operational efficiency.
Overview
6
6
years of professional experience
Work History
Hostess Manager
Eldo Chop House
09.2025 - Current
- Supervised front-of-house operations to ensure efficient guest seating and service flow.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Developed scheduling systems to optimize staffing levels during peak hours.
- Implemented reservation management protocols to enhance guest experience and reduce wait times.
- Analyzed customer feedback to identify areas for service improvement and staff development.
- Coordinated special events, ensuring seamless execution from planning through service delivery.
Receptionist
Stidham Electric
02.2020 - Current
- Greeted visitors and clients, providing a welcoming atmosphere.
- Answered phone calls promptly, directing inquiries to appropriate personnel.
- Managed appointment scheduling using office management software.
- Maintained organized front desk area, ensuring professional appearance.
- Assisted with administrative tasks such as filing and data entry.
- Coordinated delivery and mail handling for efficient office operations.
- Supported team with customer service inquiries, enhancing client satisfaction.
- Learned office procedures quickly, adapting to changing priorities effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Server
The Vine Folsom
10.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Call Center Representative
Gap Inc. Corporate Headquarters
09.2021 - 03.2024
- Managed high-volume inbound calls, ensuring customer satisfaction and timely resolution of inquiries.
- Trained new representatives on call handling procedures and company policies for optimal performance.
- Utilized CRM software to document interactions, track issues, and streamline communication processes.
- Developed scripts and FAQs to enhance service consistency and improve response times.
- Analyzed call metrics to identify trends, propose solutions, and implement process improvements.
- Collaborated with team members to address complex customer issues, fostering a supportive work environment.
Education
No Degree - Business
Sierra College
Rocklin, CA06-2028
High School Diploma -
Lincoln High School
Lincoln CA06-2021
Skills
- Customer service
- Data entry
- Microsoft Excel
- Payment processing
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Team development
Timeline
Hostess Manager
Eldo Chop House
09.2025 - Current
Call Center Representative
Gap Inc. Corporate Headquarters
09.2021 - 03.2024
Receptionist
Stidham Electric
02.2020 - Current
Server
The Vine Folsom
10.2019 - Current
No Degree - Business
Sierra College
High School Diploma -
Lincoln High School