Connor Suehs
Castroville
Summary
Dynamic customer service professional with a proven track record at USAA, excelling in digital support and troubleshooting. Recognized for delivering personalized service and achieving top 10% performance metrics. Skilled in communication and database management, I effectively resolve issues and enhance member satisfaction through strategic solutions.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Website Customer Service (Banking Support)
USAA
09.2024 - Current
- Support members with online banking tools, account navigation, and digital transactions
- Troubleshoot website and mobile app issues while ensuring fast, accurate resolution
- Deliver personalized service by identifying member needs and recommending solutions
- Point of Contact role for learning and development for team, with muliple months in top 10% of performance metrics for department.
Customer Service Representative
Wal-Mart
07.2021 - 09.2024
- Provided consistent, high-level customer service in a high-volume retail environment
- Resolved customer concerns efficiently while improving satisfaction and retention
- Dealt with financial transactions totaling over $100,000 daily
- Processed transactions accurately using point-of-sale systems during busy hours.
Development Intern
UTSA Athletics
12.2023 - 05.2024
- Supported fundraising initiatives by assisting with donor outreach and engagement
- Managed donor database updates and ensured accurate recordkeeping
- Assisted in event planning for athletic competitions and community outreach programs.
- Collaborated with staff to ensure compliance with NCAA regulations and standards.
Staff Writer (Sports Journalism)
The Paisano
06.2023 - 05.2024
- Wrote in-depth sports articles including game recaps, player features, and analysis
- Conducted interviews and translated events into compelling narratives
Education
MBA - Business Administration
The University of Texas At San Antonio
San Antonio, TX12-2028
B.A. - Communication
University of Texas At San Antonio (UTSA)
San Antonio, TX05-2024
Skills
- Communication
- Sports Media
- Writing & Editing
- Troubleshooting
- Database management
- Donor Relations
- Customer Service
- Event Coordination
- Digital Support
- Project management
- Customer service
- Digital communication
- Data analysis
Certification
Project Management Certificate - Texas A&M University
Timeline
Website Customer Service (Banking Support)
USAA
09.2024 - Current
Development Intern
UTSA Athletics
12.2023 - 05.2024
Staff Writer (Sports Journalism)
The Paisano
06.2023 - 05.2024
Customer Service Representative
Wal-Mart
07.2021 - 09.2024
MBA - Business Administration
The University of Texas At San Antonio
B.A. - Communication
University of Texas At San Antonio (UTSA)