Connor Sundberg
Phoenix,AZ
Summary
Hardworking Crew Member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with Crew Member field knowledge and dedication to going beyond to properly complete tasks. Dependable Manager with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Guest and Member Services
Arizona Center For Nature Conservation
Phoenix, AZ
10.2023 - Current
- Developed and maintained relationships with members to ensure satisfaction with services.
- Provided support for new and existing members regarding services offered.
- Collaborated with senior management to develop strategies for improving member services.
- Promptly responded to guest and member inquiries and resolved complaints to promote loyalty.
- Engaged in conversation with guests to understand needs, resolve issues and answer product questions.
- Promoted high guest and member satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service
- Greeted guests in a friendly and professional manner.
- Resolved guest complaints in a timely and efficient manner.
- Provided support during peak hours in order to maintain excellent guest service standards.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Provided guests with positive experience and professional impression.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated with guest and member services team to provide exceptional assistance to guests.
- Handled payment processing and provided customers with receipts and proper bills and change.
- More details upon request
Shift Leader
Taco Bell
Phoenix, AZ
06.2022 - 09.2022
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily workflow and scheduled staff for adequate coverage.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Planned and managed resources to consistently meet production, quality and cost goals.
- Assessed reports and adjusted workflows to realign with targets.
- Reviewed operational records and reports to project sales and determine profitability.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Assessed company operations for compliance with safety standards.
- Set specific goals for projects to measure progress and evaluate end results.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Implemented strategies to take advantage of new opportunities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
Crew Team Member
Taco Bell
Phoenix, AZ
07.2021 - 06.2022
- Greeted customers and cultivated positive experiences in line with company standards.
- Washed dishes, cleaned countertops and sanitized high-use areas.
- Fielded hundreds of customer requests on daily basis varying in complexity and volume with urgency and professionalism.
- Swept, vacuumed and dusted areas periodically to maintain impeccable cleanliness.
- Followed orders of senior leadership with exacting accuracy in moment and without question.
- Inspected food products for quality and consistency and reported concerns to cooks.
- Resolved conflict according to company protocols.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Presented orders to guests within anticipated service times.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Assisted patrons in making menu selections.
- Explained current promotional information and items to patrons.
Education
High School Diploma -
Student Choice High School
Phoenix, AZ05.2015
Certificate Of Completion - AFJROTC
Deer Valley High School
Glendale Arizona05.2014
Skills
- Housekeeping
- Store Opening and Closing
- Cleaning and Sanitizing
- Drive-Thru Operations
- Quality Control Checks
- Teamwork and Collaboration
- Heavy Lifting
- Supplies Monitoring and Restocking
- Customer Service
- Taking Orders
- Clear Communication
- Production Line Work
- Adaptability and Flexibility
- Food Production Processes
- Workstation Setup and Breakdown
- Cash Handling
- Cash Drawer Operations
- Stocking and Replenishment
- Coffee and Tea Service
- Attention to Detail
- Managing Orders and Deliveries
- Special Orders and Dietary Restrictions
- Customer Relations
- Ingredient and Food Preparation
- Packaging and Labeling
- Food Packaging and Labeling
- Handling Complaints
- Food and Beverage Service
- Payment Processing
- Employee Training and Supervision
- Dependable and Cooperative
- Kitchen Safety Standards
- Daily Food Preparation
- Stocking and Replenishing
- Serving and Bussing
- Time Management and Prioritization
- Collaboration and Teamwork
Accomplishments
- Promoted from Crew Member to Shift Leader, in less than 12-months.
Timeline
Guest and Member Services
Arizona Center For Nature Conservation
10.2023 - Current
Shift Leader
Taco Bell
06.2022 - 09.2022
Crew Team Member
Taco Bell
07.2021 - 06.2022
High School Diploma -
Student Choice High School
Certificate Of Completion - AFJROTC
Deer Valley High School
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