Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Connor Swaim

It Technician
Wichita Falls,Texas

Summary

IT professional with significant experience in troubleshooting, network administration, and system maintenance. Known for strong focus on team collaboration and consistently delivering results. Adaptive and reliable, skilled in hardware and software support, cybersecurity practices, and customer service.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Tier 1 IT Technician

RelevantTec
07.2024 - Current
  • Provided advanced technical support for law enforcement agencies, including municipal police departments and sheriff’s offices, supporting connected officer technologies, mobility platforms, and mission-critical public safety systems.
  • Installed, configured, and maintained secure LAN/WAN network infrastructure, firewalls, and VPN connectivity (FortiGate, SonicWall, Ubiquiti, UniFi), ensuring availability and secure communications for field and administrative operations.
  • Conducted network and security assessments for public safety environments; identified system vulnerabilities, documented corrective actions, and recommended remediation aligned with CJIS requirements and Texas DPS security standards.
  • Supported cloud-based and hybrid systems, Windows Server, Active Directory, endpoint hardware, and mobility devices; performed system updates, troubleshooting, and configuration management to maintain operational readiness.
  • Collaborated with diverse business clients (accounting, medical, legal, industrial) to provide tailored MSP solutions.

Product Flow Specialist

Best Buy
10.2022 - 06.2024
  • Diagnosed and resolved customer hardware and connectivity issues for consumer PCs and peripherals.
  • Managed warehouse logistics, shipping, and inventory operations with precision and reliability.

Web Administrator

Miller Auction House
06.2022 - 05.2023
  • Assisted with security monitoring solutions and maintained the organization’s website to ensure accurate, consistent, and up-to-date information.

Education

Bachelor of Business Administration - Management Information Systems

Midwestern State University
Wichita Falls, Texas
05.2024

Skills

  • Excel 2019 Associate Certification
  • EHR Support
  • Python HTML CSS JavaScript Tableau
  • Computer Aided Design
  • Desktop technical support
  • Hardware installation
  • Technical support
  • Application installations
  • Help desk operations
  • Network troubleshooting
  • Remote support

Certification

CompTIA Network+

Timeline

CompTIA Network+

11-2025

CJIS Certification for Privileged Roles

08-2025

Tier 1 IT Technician

RelevantTec
07.2024 - Current

Product Flow Specialist

Best Buy
10.2022 - 06.2024

Web Administrator

Miller Auction House
06.2022 - 05.2023

Bachelor of Business Administration - Management Information Systems

Midwestern State University
Connor SwaimIt Technician