Connor Taylor
Portland
Summary
Professional with 17 years in customer service and team management, specializing in leadership, quality assurance, and strategic planning. Achieved significant improvements in customer satisfaction and operational efficiency while ensuring safety and compliance. Focused on fostering collaboration and driving process enhancements.
Overview
9
9
years of professional experience
Work History
Driver / Pump Operator
NW Biofuel
01.2023 - Current
- Conduct daily truck inspections ensuring compliance with safety standards.
- Maintain communication with clients, enhancing service satisfaction.
- Safely transport and offload waste, reducing environmental impact.
- Adhere to state and federal driving regulations, ensuring safety.
- Collaborate with kitchen staff to maintain a safe work environment.
Retail Associate / Production Associate / Retail Driver
Blue Star Donuts
01.2023 - 01.2023
- Manage POS, maintain storefront cleanliness, ensure customer satisfaction.
- Prepare and fry donuts, uphold food safety standards, enhance production efficiency.
- Safely deliver donuts to satellite stores, maintain professional conduct, optimize delivery routes.
Regional Manager
Chess Wizards
01.2022 - 01.2023
- Managed 60+ staff, ensuring optimal program delivery across two states.
- Developed and maintained weekly schedules to meet staffing needs.
- Conducted interviews, training, and motivation sessions for staff.
- Monitored class quality and gathered feedback from schools and parents.
Donor Services Supervisor
Bloodworks Northwest
01.2018 - 01.2022
- Led a team of 15 in donor services, enhancing operational efficiency and staff coordination.
- Achieved exemplary results in FDA and AABB inspections, ensuring compliance and safety.
- Streamlined recruitment and hiring processes, contributing to cross-departmental success.
- Implemented quality assurance protocols, maintaining high standards for safe blood products.
- Applied LEAN and Six Sigma methodologies, optimizing center and mobile operations.
- Coordinated dispatch routes for mobile blood drive trucks for efficiency and safety through process improvements.
Donor Services Phlebotomist
Bloodworks Northwest
01.2016 - 01.2022
- Registered donors, assessed eligibility, ensured safety compliance.
- Executed blood collection, managed adverse reactions.
- Prepared blood units for lab testing, maintained safety standards.
- Operated vehicles for blood drives, ensured logistical efficiency.
Lumberyard Forklift and Truck Operator
Builders Alliance LLC
01.2016 - 01.2016
- Operate forklifts to bundle and dispatch supply orders efficiently.
- Assist customers in the yard, ensuring their needs are met promptly.
- Deliver orders using a large dump bed truck with precision.
- Coordinate semi-truck drivers for seamless supply unloading.
- Update inventory counts monthly, maintaining accuracy and reliability.
Education
High School Diploma -
Battle Ground High School
07.2011
Skills
- Equipment operation
- Road safety management
- FDA Regulations
- Emergency Management
- Box Truck
- CGMP
- Quality Assurance
- Team Management
- Patient Care
- Logistics
- Events Management
- Recruiting
- Budgeting
- Office Management
- Interviewing
- Lean Six Sigma
- Process Improvement
- Strategic Planning
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- City and non-city driving
- GPS and route planning
- DOT compliance
- Data entry
- Dispatching procedures
- Schedule management
Accomplishments
- Supervised team of up to 85 staff members.
- Achieved highest staff retention through effectively helping with employee satisfaction and leadership.
- Achieved perfect driving record by completing 8 years of driving professionally with accuracy and efficiency.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing follow-up calls.
Timeline
Driver / Pump Operator
NW Biofuel
01.2023 - Current
Retail Associate / Production Associate / Retail Driver
Blue Star Donuts
01.2023 - 01.2023
Regional Manager
Chess Wizards
01.2022 - 01.2023
Donor Services Supervisor
Bloodworks Northwest
01.2018 - 01.2022
Donor Services Phlebotomist
Bloodworks Northwest
01.2016 - 01.2022
Lumberyard Forklift and Truck Operator
Builders Alliance LLC
01.2016 - 01.2016
High School Diploma -
Battle Ground High School
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