Summary
Overview
Work History
Education
Skills
Work Availability
Interests
Languages
Software
Work Preference
Timeline

Connor Thompson

Operations Manager
Dallas,TX

Summary

Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project
management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.

Overview

15
15
years of professional experience
9
9
years of post-secondary education

Work History

Operations Manager

Avis Budget Group
10.2024 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Assistant Store Manager

LoveSac
08.2023 - 07.2024
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Sergeant E-5

United States Marine Corps
Quantico, VA
08.2015 - 08.2020
  • Assessed situations to prepare and deliver important reports and presentations.
  • Developed, strengthened and maintained plans for various contingencies and emergency situations.
  • Worked with team members and other personnel to coordinate and deploy personnel and resources.
  • Managed more than 10 personnel and $25000 in weaponry.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Received incoming calls and messages and addressed or triage phone requests.
  • Collaborated with State department on operational support tasks to model importance of group goals.
  • Developed standard operating procedures and document workflow for current and future process steps.

Bakery Clerk

Big Y Foods Inc.
Southwick, Massachusetts
03.2011 - 07.2015
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule
  • Cleaned and maintained kitchen equipment and oven

Pizza Maker

Campari Ristorante
Southwick, Massachusetts
07.2010 - 02.2011
  • Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
  • Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
  • Communicated menu item information and offered suggestions to promote featured products.
  • Cleaned food preparation areas, tools and equipment.

Education

High School Diploma -

Southwick Regional School, Southwick, MA
09.2007 - 05.2011

No Degree - Culinary Arts

Holyoke Community College, Holyoke, MA
01.2013 - 05.2014

Bachelor of Science - Consumer Experience Management

University of North Texas, Denton, TX
09.2020 - 05.2024

Skills

  • Briefing leadership
  • Maintaining equipment
  • Business operations
  • Safe equipment operations
  • Detail oriented
  • Correspondence management
  • Team collaboration
  • Documentation and reporting
  • Electronic and stationary surveillance
  • Policy implementation
  • Project organization
  • Coaching and mentoring

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Power Lifting

Tennis

Coding

Cooking/Baking

Languages

English
Native or Bilingual
German
Elementary

Software

Microsoft suite

Salesforce

Hubspot

Netsuite

Python

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementPersonal development programsCompany Culture

Timeline

Operations Manager - Avis Budget Group
10.2024 - Current
Assistant Store Manager - LoveSac
08.2023 - 07.2024
University of North Texas - Bachelor of Science, Consumer Experience Management
09.2020 - 05.2024
Sergeant E-5 - United States Marine Corps
08.2015 - 08.2020
Holyoke Community College - No Degree, Culinary Arts
01.2013 - 05.2014
Bakery Clerk - Big Y Foods Inc.
03.2011 - 07.2015
Pizza Maker - Campari Ristorante
07.2010 - 02.2011
Southwick Regional School - High School Diploma,
09.2007 - 05.2011

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Connor ThompsonOperations Manager